Summary
Overview
Work History
Education
Skills
Timeline
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Krystle Erbe

Clarksville,TN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Dover Eye Clinic
Dover
08.2023 - Current
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.

Customer Service Representative

Professional Remote Solutions LLC
03.2021 - Current
  • Team lead for Peloton
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Representative

Teleperformance
Killeen, TX
07.2020 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Patient Care Technician

SwedishAmerican Hospital/Pediatrics/OBGYN
Rockford, IL
12.2015 - 09.2017
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Provided emotional support for patients and families during difficult times.
  • Collected specimens such as urine samples for testing purposes according to established protocols.

Certified Nursing Assistant

SwedishAmerican Hospital/Radiology
Rockford, IL
05.2015 - 12.2016
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchairs or stretchers.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.

Cashier

Loves Travel Stop
Roscoe, IL
10.2008 - 06.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Certificate in Certified Nursing Assistant -

Rock Valley College
Rockford, IL
01.2005

High School Diploma -

Hononegah High School
Rockton, IL
01.2002

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Multi-Task Management
  • Computer Proficiency
  • Senior leadership support
  • Staff Training
  • Technical Support
  • Call Center Operations
  • Customer Service

Timeline

Patient Care Coordinator

Dover Eye Clinic
08.2023 - Current

Customer Service Representative

Professional Remote Solutions LLC
03.2021 - Current

Customer Service Representative

Teleperformance
07.2020 - 07.2021

Patient Care Technician

SwedishAmerican Hospital/Pediatrics/OBGYN
12.2015 - 09.2017

Certified Nursing Assistant

SwedishAmerican Hospital/Radiology
05.2015 - 12.2016

Cashier

Loves Travel Stop
10.2008 - 06.2013

Certificate in Certified Nursing Assistant -

Rock Valley College

High School Diploma -

Hononegah High School

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Krystle Erbe