Summary
Overview
Work History
Education
Timeline
Generic

Krystle Frazier

Daytona Beach,FL

Summary

Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants. Knowledgeable in [Area of expertise]. Offers successful career history comprising more than [Number] years. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

23
23
years of professional experience

Work History

Food Runner

JB's Fish Camp
07.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Implemented feedback from customers and staff to improve service delivery processes.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Adapted to various dining settings and themes, providing versatile service to customers.

Clerical Specialist

Volusia County Schools
07.2014 - Current
  • Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
  • Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
  • Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
  • Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
  • Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
  • Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
  • Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
  • Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
  • Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
  • Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
  • Supported staff on special assignments and ad hoc projects.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Server

Red Lobster Seafood
01.2014 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Server

Applebee's Grill + Bar
05.2005 - 10.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Paraprofessional

Volusia County Schools
11.2007 - 07.2013
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Substitute Teacher

Volusia County Schools
08.2005 - 10.2007
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Supervised lunchroom and recess activities.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.

Campus Ambassador

Bethune-Cookman University
01.2003 - 09.2005
  • Organized private and public events on campus for college community.
  • Supported campus events to increase student engagement and promote campus-wide initiatives.
  • Facilitated connections between new students and current campus community members through mentorship programs and networking events.
  • Expanded campus resources by successfully advocating for additional funding from university administration to support various student groups and clubs.
  • Coordinated with other student leaders to develop innovative solutions for addressing common campus concerns like sustainability, accessibility, or mental health resources.

Sales Associate

Bath & Body Works
09.2001 - 08.2003
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Education

Bachelor of Science - Education

Bethune-Cookman University
Daytona Beach, FL
05.2007

GED -

Miami Carol City Senior
Miami, FL
06.2000

Timeline

Food Runner

JB's Fish Camp
07.2024 - Current

Clerical Specialist

Volusia County Schools
07.2014 - Current

Server

Red Lobster Seafood
01.2014 - 05.2024

Paraprofessional

Volusia County Schools
11.2007 - 07.2013

Substitute Teacher

Volusia County Schools
08.2005 - 10.2007

Server

Applebee's Grill + Bar
05.2005 - 10.2015

Campus Ambassador

Bethune-Cookman University
01.2003 - 09.2005

Sales Associate

Bath & Body Works
09.2001 - 08.2003

Bachelor of Science - Education

Bethune-Cookman University

GED -

Miami Carol City Senior
Krystle Frazier