Krystle Germanich
Apollo Beach,FL
Summary
Innovative and driven national operations manager with a record in streamlining procedures and increasing production through process re-engineering. I pride myself in delivering exceptional customer service across areas responsible. I have several years of experience leading, organizing and managing large diverse teams in the field industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
22
22
years of professional experience
Work History
National Operations Manager
Stewart Title
Tampa, FL
06.2022 - Current
- Organized workflow structures within each region to maximize productivity.
- Analyzed data to identify potential areas of improvement in operational processes.
- Collaborated with senior management on strategies to optimize operational efficiency across regions.
- Monitored national performance metrics.
- Maintained relationships with national and local search vendors.
- Facilitated meetings among department heads across various locations for problem solving initiatives.
- Provided technical support to regional staff in resolving operational problems.
- Conducted regular audits of regional operations teams to ensure quality assurance standards were met.
- Identified process gaps and developed solutions to improve operational performance.
- Improved national processes by innovating effective methodologies to handle customer complaints.
- Supported national exam teams to increase organization and efficiency.
- Provided leadership, insight and mentoring to all employees responsible.
- Formed and sustained strategic relationships with clients.
- Recruiting and Onboarding of new search vendors into existing operations.
- Identified opportunities for cost savings through quarterly margin comparisons across vendors.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
National Operations Manager
First American Title
Largo, FL
01.2017 - 06.2022
- Process reengineering and streamlining; initiating actions plans to improve overall production and Customer Service.
- Maintained National Customer Fulfillment Center needs, across divisions.
- Facilitated intercultural communication between remote teams located around the world.
- Monitored changes in the global market environment and adjusted strategies accordingly.
- Obtained and analyzed public records, such as deeds, mortgages, judgments, tax liens and encumbrances.
- Reviewed survey maps to ensure boundaries are accurately depicted.
- Developed long-term goals for the department based on organizational objectives.
- Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.
- Assisted in the development and maintenance of detailed tracking spreadsheets that monitored progress throughout each stage of Data Migration lifecycles.
- Developed data mapping documents for the migration process between source and target systems.
- Developed custom solutions for customers based on their individual business objectives.
- Created reports outlining customer usage and retention metrics.
- Provide mentorship to other Operation Managers to propel targeted focus towards enterprise goals.
National Operations Manager
Stewart Lender Services
Tampa, FL
08.2010 - 01.2017
- Organized and managed teams of employees to meet daily production goals.
- Provided customer onboarding and training to ensure successful product adoption.
- Coached team members on best practices for delivering exceptional customer experiences.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Negotiated with lenders and lien holders on behalf of clients regarding payoff statements.
- Performed due diligence on properties prior to purchase by client.
- Reviewed title documents to identify potential title issues and determine appropriate action.
- Monitored and evaluated employee performance, providing feedback and guidance when needed.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL01-2014
Skills
- Operational Excellence
- Customer Success Management
- Strategic Planning
- Business Forecasting
- Performance Improvement
- Employee Development
- Customer Retention
- KPI Tracking
- Data Analysis and Management
- Quality Assurance
- Customer Service Management
- Vendor Management
- Global Management
- Analytical Skills
- Business Development
Timeline
National Operations Manager
Stewart Title
06.2022 - Current
National Operations Manager
First American Title
01.2017 - 06.2022
National Operations Manager
Stewart Lender Services
08.2010 - 01.2017
Bachelor of Arts - Psychology
University of South Florida
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