Krystle Goulet, PHR, SHRM-CP

Benefit Specialist supporting 1,800 team members across MN, ND, & WI for a faith based non-profit senior living organization.

• Open Enrollment – Led open enrollment efforts, implemented new benefit plans, created communications and educational resources, organized on site enrollment sessions, enrollment audits and managed vendors files.
• Merger & Acquisition - Assisted with the merger of Walker Methodist and Knute Nelson to form Vivie, coordinated a unified benefit enrollment experience across both organizations in two separate UKG instances. Merging data into the new system. Assisted with acquisition and year end compliance. Implementation of new benefit plans and HRIS.
• HRIS – Utilized UKG (Ultipro) to create benefit modules for enrollment and maintain accurate team member data and benefit eligibility. Implemented file feeds and new benefit enrollment system Benefits Hub.
• Billing – Managed billing and vendor relationships with 12 organizations with detailed accounting breakdowns.
• 401(k) Administration – Managed 401(k) including annual audits, contribution changes, year-end discrimination testing, and plan change amendments.
• Compliance - maintained federal, state, and local laws as applicable in relation to benefits. Completed audits, such as dependent verification and ACA eligibility to ensure plan compliance.
• Leave of Absence Administrator – developed leave of absence materials and implemented the new Workforce Management leave module in UKG. Provided a team member streamlined leave of absence experience. Navigated the implementation of MN Paid Family Leave.

• Open Enrollment – Led open enrollment efforts, created communication, tools and educational resources, organized on site benefit fairs in Minneapolis, MN & Denver, CO, and testing of benefit platform in Workday.
• Vendor Management – Partnered closely with our vendors to implement plan changes
• Administrator of wellness/work/life programs such as sabbatical, tuition assistance, and onsite wellness events such as flu shot clinics and blood drives.
• Compliance - maintained federal, state, and local laws as applicable in relation to benefits and compensation across multiple municipalities; partnered with broker and counsel as needed.
• Market Pricing – Analysis of new and current roles within the organization to determine competitive wages.

Provided support to over 15,000 employees across multiple geographies for a coffeehouse.

• HRIS – Assisted with testing of the newly implemented Workday system and aided the field and managers to be able to fully utilize the system. Enable optimized usage of the system by consulting on questions and directing end users to resources designed to educate on the process.
• Audits – Manage the I-9, Social Security, and Minimum Age Audits and take appropriate next steps under applicable laws.
• Benefits – Point of contact for benefits consultation, benefit orientation and coordinating company benefit fair. Also acted as HR Services lead related to Open Enrollment management for first year of in-house administration.
• Training – supported with training for new hires on HR Services team, ensuring they had a strong understanding of process and resources to provide support of field teams.
• Demonstrated Leader – act as a point of escalation for the HR Services team to support with questions and best practice recommendation.

Provided support to over 15,000 employees across multiple geographies for a coffeehouse.

• Assisted with providing design structure to the HR Service Center model from the ground up with minimal direction. This included creation of processes, optimization recommendations and running metrics.
• Testing – Performed system testing for the launch of Workday
• Compiled and provided statistics for inbound queries and projects of the team.

Provided HR and Benefits support to a telecommunications organization with about 350 employees.

Benefit Specialist at a Catholic based senior living facilities with about 5,000 associates located across 40 communities with multiple unions.

Talent Management Coordinator at a real estate organization located across multiple geographies.

Provided benefit support to a publishing organization in Minnesota.

Supported 260 team members at a healthcare technology company in North Dakota.

Supported 5,000 team members in the retail and employer healthcare space across the United States.