Krystle Hampton
Smyrna,GA
Summary
Krystle is an oriented business professional with extensive experiences in customer service engagement. Strong team contributor with highly valued organizational, communication, time management, problem solving and decision-making skills. Strengths include client relations, medical terminology, patient intake and enrollment, insurance, benefits, data entry, processing claims and digital communication skills.
Overview
13
13
years of professional experience
Work History
Dental Receptionist
Dental Clinic
01.2024 - Current
- Schedule, reschedule, and cancel approximately 100+ appointments for dental patients daily.
- Provide excellent customer service to create positive experiences and build patient trust.
- Minimize missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Manage patient complaints effectively and empathetically, implementing resolutions in line with office policies and procedures.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Service Representative
CVS Health
12.2019 - 08.2021
- Explanation of benefits, prescriptions, building of trust and strong patient relations.
- Handled inbound and outbound calls averaging 50-100 calls daily regarding existing accounts.
- Counseled, educated and welcomed Specialty Pharmacy patients.
- Intake and enrollment of new patients to Specialty Pharmacy to include collecting data and scheduling deliveries.
Customer Service Representative
United Health Group/OptumRx
09.2016 - 01.2019
- Explanation of benefits and prescriptions orders.
- Filed, organized and handled escalated calls appropriately.
- Consulted with customers to evaluate needs and determine best options as related to claim rejections with insurance.
Customer Service Representative
Westgate Resorts
05.2014 - 09.2016
- Upgraded services and offered additional service packages or options.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
- Resolved and averaged 350 inquiries in any given week and consistently met performance benchmarks in all areas; speed, accuracy and volume.
Financial Advisor (CSR)
SunTrust Bank
07.2014 - 12.2014
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Contributed positively to company culture by participating actively in team meetings and collaborating openly with peers across departments.
- Ensured compliance with regulatory requirements by staying updated on changes within the industry landscape.
Pharmaceutical Liaison
Connextions
09.2011 - 07.2014
- Explanation of benefits and prescriptions orders.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Education
Skills
- Proficient in Microsoft Office Suites Leadership
- Excellent Customer Service
- Decision Making
- Conflict Resolution Expert
- Dependable and Enthusiastic
- Excels Under Pressure/Deadlines
- Excellent Time Management
- Medical Scheduling
- Medical Terminology
- Interviewing
- Insurance Verification
Availability
Can interview any day/time with 1-day notice and able to start ASAP
Timeline
Dental Receptionist
Dental Clinic
01.2024 - Current
Pharmacy Service Representative
CVS Health
12.2019 - 08.2021
Customer Service Representative
United Health Group/OptumRx
09.2016 - 01.2019
Financial Advisor (CSR)
SunTrust Bank
07.2014 - 12.2014
Customer Service Representative
Westgate Resorts
05.2014 - 09.2016
Pharmaceutical Liaison
Connextions
09.2011 - 07.2014
Similar Profiles
Andy BarretoAndy Barreto
Dental Assistant at Dental ClinicDental Assistant at Dental Clinic
Kanza BabarKanza Babar
Shadowing Student at Dental ClinicShadowing Student at Dental Clinic
Yolisneidy DelgadoYolisneidy Delgado
Dental Assisting Expaded Functions at Dental ClinicDental Assisting Expaded Functions at Dental Clinic