Krystle Harris
Carpentersville,IL
Overview
8
8
years of professional experience
Work History
Prior Authorization Customer Service
Anthem
Libertyville, IL
01.2019 - 11.2019
- Inbound calls
- Account maintenance
- Order processing
- Prior Authorization processing
- Taking 50 calls per day
- Transfer to various Dr and Nurse lines
Outbound Customer Service
Alliance RX Walgreens Prime
Bannockburn, IL
04.2017 - 10.2018
- Outbound calls to Dr’s to verify orders
- Place orders for multiple medications
- Account management
- Help train new hires
- Maintain 50-60 inbound
- Assist with outbound calls
- Continuously learn new laws and rules
- Maintain a 4 minute or under call
- Call past due accounts
Data Entry
Tropar Manufacturing
WoodDale, IL
02.2016 - 02.2017
- Input orders
- Invoicing
- Data Entry
- Ordering Products
- Yearly purchase reports
- Inbound/Outbound calls
- Place orders
- Nightly/Monthly reports
- Account management
Customer Service Specialist/Repairs
Ghp Group
Niles, IL
09.2015 - 03.2016
- Inbound/ Outbound Call center
- Part replacement
- Order entry
- Troubleshooting
- Account management
- Take 40-50 phone/emails daily
Meeting Coordinator
Restaurant.com
Arlington Heights
08.2011 - 01.2014
- Work with 28 MC’s covering 30 states
- Responsible for consultants meeting and schedules
- Responsible for the company’s consumer’s individual accounts
- Support sales reps in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges in the inbound call center
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
Education
Bachelor - Forensic Criminology
University of Phoneix
10.2024
General Diploma -
Palatine High School
07.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Timeline
Prior Authorization Customer Service
Anthem
01.2019 - 11.2019
Outbound Customer Service
Alliance RX Walgreens Prime
04.2017 - 10.2018
Data Entry
Tropar Manufacturing
02.2016 - 02.2017
Customer Service Specialist/Repairs
Ghp Group
09.2015 - 03.2016
Meeting Coordinator
Restaurant.com
08.2011 - 01.2014
General Diploma -
Palatine High School
Bachelor - Forensic Criminology
University of Phoneix