Krystle Hidalgo
Gurnee,IL
Summary
Detail-oriented and results-driven professional with extensive experience in administrative support, customer service, and healthcare environments. Highly skilled in managing multiple tasks simultaneously while maintaining a high level of accuracy and efficiency. Fluent in both English and Spanish, with a strong ability to prioritize customer needs, adhere to government regulations, and follow company policies and procedures.
Overview
12
12
years of professional experience
Work History
Patient Support Associate
Endeavor Health
01.2022 - Current
- Provide comprehensive administrative support to the clinic, including answering phones, scheduling appointments, and responding to patient inquiries.
- Assist with managing patient records, ensuring all information is accurately documented and up-to-date.
- Collaborate with clinic staff to ensure smooth operations and efficient patient flow.
- Ensure timely communication between patients and healthcare providers, addressing concerns and resolving issues.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Assist with verifying insurance information and coordinating patient referrals.
- Monitor appointment scheduling and make necessary adjustments to accommodate patient needs.
- Provide support during patient check-ins and check-outs, ensuring a positive experience.
- Help with the preparation and filing of patient charts and documents.
Administrative Assistant
Academy of Excellence
03.2018 - 12.2021
- Managed confidential record-keeping and maintained accurate filing systems.
- Supervised the receptionist area, greeted visitors, and responded to inquiries via phone and email.
- Coordinated office inventory orders, maintained office supplies, and organized schedules for field staff.
- Assisted in the enrollment process, handling inquiries and documentation.
- Ensured smooth day-to-day operations and customer satisfaction.
Administrative Assistant
Med Star Home Health Services
11.2012 - 02.2018
- Administered benefits and payroll, ensuring timely processing and compliance with company policies.
- Coordinated CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys and ensured accuracy.
- Managed employee in-service training and development sessions.
- Handled inventory orders and office supplies, maintaining a well-organized office environment.
- Assisted in recruitment, including screening resumes and maintaining employee files.
- Provided administrative support to staff and managed the receptionist area.
Education
Certificate of Technical Studies - Certified Nursing Assistant (CNA)
Chicago Care Training Center
Chicago, IL01-2010
High School Diploma -
Rudianette High School
Humacao, PRSkills
- Strong attention to detail
- Bilingual in Spanish (fluent in speaking and writing)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent organization and time management skills
- Experienced in confidential record-keeping and customer service
- Strong interpersonal and communication skills
- Knowledge of office operations and inventory management
Languages
Spanish
Native or Bilingual
Timeline
Patient Support Associate
Endeavor Health
01.2022 - Current
Administrative Assistant
Academy of Excellence
03.2018 - 12.2021
Administrative Assistant
Med Star Home Health Services
11.2012 - 02.2018
Certificate of Technical Studies - Certified Nursing Assistant (CNA)
Chicago Care Training Center
High School Diploma -
Rudianette High School
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