Summary
Overview
Work History
Education
Skills
Honors Awards
Research
Memberships Affiliations
Community Service
Certification
Timeline
Generic

Krystle Johnson

Villa Rica,GA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Grady Memorial Hospital
12.2023 - Current
  • Streamlines referral process by implementing efficient tracking and communication systems.
  • Enhances patient satisfaction with timely coordination of referrals and appointments.
  • Establishes strong relationships with internal and external providers, facilitating seamless communication and collaboration in patient care.
  • Provides exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Supports clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • Manages electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Keep healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Reduces wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Maintains a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Collaborates with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Trained incoming referral coordinators
  • Oversees multiple speciality clinics

Certified Clinical Medical Assistant

Sentara Heart Hospital
05.2022 - 08.2023
  • Medical assistant supporting a complex healthcare team of registered nurses, physician assistants, nurse practitioners and physicians of Sentara Heart Valve facility.
  • Served as point of contact for Structural Heart Clinic by rooming patients, obtaining vital signs, attaining comprehensive history and review of systems, and reviewing medications and allergies.
  • Accurately completed necessary pre-operative and post-operative documentation needed for data registry (i.e frailty index, KCCQ-12, TAVR/Mitraclip TVT datasheets and Watchman datasheets).
  • Delivered compassionate support, attention, and assistance to patients and families as well as providing patient education as directed by providers.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Confidently handled multi-line phone system in order to answer patient questions and concerns, scheduled appointments as necessary and requested patient records from outside facilities as needed.
  • Prepared minutes, agenda and coordinated other meeting materials in a timely manner.
  • Reviewed and answered Epic InBasket messages, patient portal messages, emails and phone calls related to patient scheduling, access and other administrative request.
  • Coordinated with clinical team to ensure all information and resources were available for patient care.
  • Lead liaison for physician to mid level practitioners (including but not limited to communicating to the practice manager, physician assistants, nurse practitioners or nurses the type of testing and/or cardiac surgical scheduling needed for patients.)
  • Lead preceptor and point of contact for for incoming hires.
  • Assigned or ensured correct ICD-10 codes have been entered or given to the proper specialty office for continuation of care.
  • Notified members regarding referral/authorization orders.
  • Managed the medical assistants; i.e. assigned daily task to allow the daily flow of the clinic to operate smoothly.
  • Implemented the daily duties calendar.

Customer Service Representative

Optima
09.2021 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor associated with Optima Family Care.
  • Handled over 50 customer inquiries and suggestions courteously and professionally daily.
  • Assisted with prescription benefits, membership eligibility, claim and payment issues.
  • Provided quality service and customer satisfaction through effective communication and education.
  • Decreased time spent on the phone with customers by 10%.
  • Provided extensive knowledge on Medicare and Medicaid via Optima.
  • Provided directories to consumers for various specialties; i.e Primary care, pediatrics, dermatology, etc
  • Provided initial review of benefits and eligibility for services requiring authorization.
  • Notified members regarding referral/authorization orders and approval or denial.

Patient Care Specialist

Sentara Hand and Surgery Specialist
12.2020 - 09.2021
  • Supervised front office staff in day to day functions of medical practice.
  • Trained new hires.
  • Scheduled initial and follow up appointments for the patients.
  • Verified referrals and insurances.
  • Chart prepped for Physicians daily schedule.
  • Filtered incoming fax, scans, and mail.
  • Filed and scan into or out of the scan and fax folders, i.e Insurance cards, photo ID's, physicians orders.
  • Responded to telephone and written inquiries from physician to patient or physician to physician.
  • Documented patient information and care activities in electronic health record.

Front Desk Administrator

Tidewater Physicians Multispecialty Group
02.2020 - 12.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone and written inquiries from internal and external sources.
  • Scheduled initial and follow up appointments for patients.
  • Verified patient's insurances and explained policies based on high deductible or regular insurance plans.
  • Allowed patients to complete release of information request and processed the information to the medical records department for release to the patient.
  • Collected copayments upon patients arrival during their check in process.
  • Prepped Charts for Physicians daily schedules to operate smoothly.
  • File and scan into or out of the scan and fax folders; i.e. Insurance cards, photo ID's, physicians orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Scribe Ambassador

Pariser Dermatology
06.2018 - 02.2020
  • Assisted the physician by documenting every patients' history, examination, family, social and past medical history.
  • Trained newly hired Medical Scribes.
  • Assisted the physician by documenting procedures, lab results, dictated radiographic impressions made by the physician.
  • Assisted in documenting the physician's prescribed medications.
  • Assisted with scheduling follow ups for patient visits.
  • Communicated with the Dermatology Assistants and Dermatology Technicians in regards to the patient's biopsy needs.
  • Assisted the Physician with fundamental patient care.
  • Maintained a clean and professional work environment.
  • Traveled to all locations in which the physician worked.
  • Assisted with patient referrals.
  • Verified accuracy of transcribed material prior to finalization.
  • Reviewed transcribed material for compliance with HIPAA requirements.
  • Returned printed and electronic form dictated reports for physician's review, signature, and corrections.

Education

Masters of Healthcare Administration -

Walden University
Minneapolis, MN
08.2019

Bachelor of Science - Biology

Old Dominion University
Norfolk, VA
12.2015

Eastern Virginia Medical School Medical Health and Specialty Program -

Matthew Fontaine Maury High School
Norfolk, VA
06.2010

Skills

  • EPIC
  • Electronic Health Records
  • Vital Signs Monitoring
  • Patient Scheduling
  • Direct Patient Care
  • Medical Terminology
  • Physician Support
  • Patient Assessment
  • Medical Office Administration
  • Individual Service Plan
  • HIPAA & PHI Compliant

Honors Awards

  • Old Dominion University Dean's List Fall 2010, Spring 2011, and Fall 2015
  • National Society of Collegiate Scholars Inductance 2011
  • National Society of Leadership and Success Inductance 2015
  • Mayar Issac Scholarship 2011
  • Access Scholarship 2010-2014
  • Church Scholarship 2010

Research

  • Old Dominion University, Norfolk, VA, Science Education Alliance-Phage Hunters Advancing Genomics and Evolutionary Science, 09/2015, 12/2015, Research Assistant, Published data through the Antibacteriophage database; KwonMtoo. Evaluated and interpreted laboratory results. Maintained clear and accurate laboratory records, inventories, and log books. Performed data entry for research projects and maintained databases. Assisted with preparation for presentations and written published articles.
  • Saint James School of Medicine, Saint Vincent and the Grenadines, SVG, 01/2017, 12/2017, Research Assistant, Composed a random trial within the student population. Obtained blood pressures before and after lunch, age, medications, and pulse rate. Performed data entry via an analysis of variance test (ANOVA) and Paired T-test. Assisted with preparation for presentations.

Memberships Affiliations

  • Delta Sigma Theta Sorority Incorporated | Lifetime
  • African Student Association | 2017-2018
  • American Medical Student Association | Lifetime
  • Doctors of Tomorrow | Lifetime
  • ACTIVE | 2017-2018
  • Pre-Med Health Club | 2012-2015
  • American Chemical Society | 2012-2015
  • National Society of Leadership and Success | 2015-Present
  • National Society of Collegiate Scholars | 2010-2015
  • Success Without Limitations | 2010-2015

Community Service

  • American Medical Student Association, Community Health Fairs, Saint Vincent & The Grenadines, August 2016-December 2017
  • African Student Association, Clothing Drive, Saint Vincent & The Grenadines, January 2017-December 2017
  • Psychology Teaching Assistant, Provide Students with help during the course, Saint Vincent & The Grenadines, August 2017-December 2017
  • World Pediatric Project, Volunteer, Saint Vincent & The Grenadines, January 2017-April 2017
  • President of Success Without Limitations, Park Place Recreational Center and Norview Boys and Girls Club, September 2010-May 2015
  • Volunteer in community clean ups with the American Chemical Society
  • Coordinated Youth Outreach explosion for churches in the Hampton Roads area
  • Volunteered in Relay for Life
  • Volunteer with Spirit Enhancers All Stars Cheer Team
  • Volunteer with First Klass All Stars Cheer Team

Certification

  • CCMA - Certified Clinical Medical Assistant | February 2022

Timeline

Referral Coordinator

Grady Memorial Hospital
12.2023 - Current

Certified Clinical Medical Assistant

Sentara Heart Hospital
05.2022 - 08.2023

Customer Service Representative

Optima
09.2021 - 05.2022

Patient Care Specialist

Sentara Hand and Surgery Specialist
12.2020 - 09.2021

Front Desk Administrator

Tidewater Physicians Multispecialty Group
02.2020 - 12.2020

Scribe Ambassador

Pariser Dermatology
06.2018 - 02.2020

Masters of Healthcare Administration -

Walden University

Bachelor of Science - Biology

Old Dominion University

Eastern Virginia Medical School Medical Health and Specialty Program -

Matthew Fontaine Maury High School

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Krystle Johnson