Krystle Johnson
Brooklyn,NY
Summary
Strong problem-solving abilities, willingness to learn, and excellent communication skills. Well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and drive organizational objectives forward with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
VITA Coordinator / Tax Preparer
Met Council
01.2020 - 07.2024
- Mastered TaxSlayer software to generate data reports for target status, marketing initiatives, and market outreach
- Focused on client retention and site expansion through analysis of performance data
- Oversaw daily operations of the VITA site, ensuring seamless service delivery
- Prepared and filed accurate tax returns for a diverse client base
- Trained and onboarded seasonal staff and support coordinators during tax season, equipping them to manage sites, perform quality reviews, and assist clients
- Monitored overall site performance through data analysis, client feedback, and tax return volume metrics
- Provided clients with tax resources and actionable guidance for future financial planning
- Set up sites and completed all necessary documentation to maintain compliance with IRS rules and regulations
- Organized and led virtual meetings with community partners to promote services and programs offered by the organization
- Facilitated internal referrals for clients to access additional services, ensuring they received the full spectrum of benefits available
VITA Site Coordinator
Single Stop USA
01.2019 - 04.2019
- Managed in-person and virtual sites, ensuring efficient operations and client satisfaction
- Developed training materials and a tracking system to standardize processes across all sites
- Strengthened communication and relationships between staff and clients, fostering a supportive community
Tax Preparer / Quality Reviewer
Food Bank
01.2015 - 07.2018
- Collaborated with volunteers, site coordinators, and quality reviewers to ensure accurate and efficient tax preparation services
- Trained and supported tax preparers and volunteers, fostering a team-oriented environment and enhancing overall program effectiveness
- Prepared and reviewed individual tax returns, ensuring compliance with IRS regulations and accuracy in calculations
- Provided personalized feedback and actionable recommendations to clients, helping them understand their tax situation and make informed financial decisions
Client Service Representative
Manhattan Professional Group
01.2009 - 06.2009
- Handled high call volumes of150+ daily, resolving customer complaints and inquiries via email and phone
- Managed billing issues and resolved miscommunications between staff and clients efficiently
- Created an instructional database to optimize the use of the company’s Virtual Tax Organizer (VTO)
- Oversaw training procedures to ensure company members fully utilized the VTO system
- Managed appointment schedules for accountants and sales representatives, enhancing client satisfaction
Tax Preparer
H&R Block
01.2008 - 04.2008
- Completed tax returns for individuals, ensuring accuracy and compliance with IRS guidelines
- Collaborated with staff and management to develop strategies for future tax planning for businesses and individuals
Education
BBA - Marketing
Berkeley College
New York, NY10-2007
Skills
- Adaptability and flexibility
- Attention to detail
- Client coordination
- Conflict resolution
- Customer service management
- Decision-making
- MS office
- Multitasking and organization
- Problem-solving
- Strategic planning
Timeline
VITA Coordinator / Tax Preparer
Met Council
01.2020 - 07.2024
VITA Site Coordinator
Single Stop USA
01.2019 - 04.2019
Tax Preparer / Quality Reviewer
Food Bank
01.2015 - 07.2018
Client Service Representative
Manhattan Professional Group
01.2009 - 06.2009
Tax Preparer
H&R Block
01.2008 - 04.2008
BBA - Marketing
Berkeley College
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