Krystle Johnston
Madrid,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RTW
DHS
06.2022 - Current
- Working as an RTW you provide direct care to patients as prescribed on the individual Treatment Plan and routinely escorts patients to activities off the ward as needed for meals, medical appointments, recreation and other activities within the institution
- Specialized duties and other responsibilities covering a variety of practical tasks essential for operation of the unit in order to maintain an efficient, clean and safe environment for patients and staff may be assigned as well.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CSR - Customer Service Representative
Sammons Financial Group Companies
11.2019 - 03.2022
- I communicated verbally with policy owners, agents, third parties and internal support departments in matters relating to customer needs via inbound calls, Skype and email
- I was responsible for updating policyholder's billing information along with processing financial requests (such as EFT, refunds, and billing frequency updates)
- I Provided professional, accurate, timely, and accountable service to distribution partners and internal/external contacts, with a focus on efficient and effective end to end processes
- I was required to work with, navigate within, and understand complex computer systems while maintaining high quality work.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Childcare Provider
Self
01.2013 - 09.2019
- In Home Daycare Provider
- Experienced Child Care Provider with over 12 years experience in providing supervision and guidance to children within day care and private home settings
- I accomplished creating educational and recreational activities designed to develop children's psychological, emotional, behavioral, and social skills
- Dedicated to helping children better understand the world around them and developing relationships with parents to enrich children's lives through play and learning.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Caregiver
Daycare Provider/Teacher
09.2010 - 05.2013
- Cared for infants and any other age group that needed my assistance
- Organized activities and created and maintained safe learning and playing environments
- Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established daily routines to provide structure and predictability for children under care.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Waitress
BPOE Elks Lodge
03.2003 - 09.2009
- Provided excellent wait service to ensure satisfaction
- Took customer orders and delivered food and beverages
- Made menu recommendations, answered questions and shared additional information with restaurant patrons
- Helped in the kitchen with food prep and dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
CSR - Customer Service Representative
Qwest Corporation
11.2006 - 09.2008
- Assisted customers with a warm and professional attitude
- Processed orders, exchanges, refunds, and customer transactions
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted with technical support duties.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Sales Associate
Gordmans
07.2004 - 06.2007
- Worked in sales, selling clothing
- Greeted customer
- Offered knowledge about clothing
- Entered customer information into the computer
- Completed in-store purchases
- Handled in-store returns
- Signed up customers for discounts
- Replenished merchandise
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Education
Southeast Polk High School
Madrid, IA08.2007
Skills
- Friendly, Positive Attitude
- Verbal Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Customer Service
- Organizational Skills
- Active Listening
Certification
- Giving your best, 06/01/19, Present
- Caring for mixed age groups, 05/01/19, Present
- Planning a safe, healthy, learning environment, 05/01/19, Present
- Positive ways to support children's social and emotional development, 06/01/19, Present
- Feelings and friendships, 06/01/19, Present
- Steps to advance children's physical development, 06/01/19, Present
- Foundational building blocks for FCC business, 05/01/19, Present
- Iowa positive behavior intervention support for programs with infants and toddler, 02/01/14
- Supporting children's social and emotional development, 09/01/14, 09/01/15
- Building productive relationships with families, 11/01/14, 11/01/15
- Provide a safe, healthy learning environment, 01/01/12, Present
- Universal precautions & exposure control plans for childcare providers, 11/01/14, 11/01/15
- 16 hours of better kid care CDA credential content, 01/01/12, Present
- Planning a safe, healthy learning environment, 01/01/12, Present
- Steps to advance children's physical and intellectual development, 01/01/12, Present
- Positive ways to support children's social and emotional development, 01/01/12, Present
- Strategies to establish productive relationships with families, 01/01/12, Present
- Strategies to manage an effective program operation, 01/01/12, Present
- Maintaining a commitment to professionalism, 01/01/12, Present
- Observing and recording children's behavior, 01/01/12, Present
- Principles of child development and learning, 01/01/12, Present
- CPR/ First Aid - Current
- Mandatory Reporter - Current
- The Mandt Training System- Current
Timeline
RTW
DHS
06.2022 - Current
CSR - Customer Service Representative
Sammons Financial Group Companies
11.2019 - 03.2022
Childcare Provider
Self
01.2013 - 09.2019
Caregiver
Daycare Provider/Teacher
09.2010 - 05.2013
CSR - Customer Service Representative
Qwest Corporation
11.2006 - 09.2008
Sales Associate
Gordmans
07.2004 - 06.2007
Waitress
BPOE Elks Lodge
03.2003 - 09.2009
Southeast Polk High School
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