Krystle Lall
Little Rock,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Motivated patient specialist with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist
CARTI Cancer Center
Little Rock, AR
09.2023 - Current
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Merchandise Lead
Best Buy
06.2009 - Current
- Balanced money in cash drawers at beginning of shifts to maintain accuracy.
- Restocked and organized merchandise throughout the store.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated merchandise pricing to match new values and special promotional rates.
- Processed customer payments for timely, accurate order fulfillment.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided helpful, informative technical support to customers on product usage and installation.
- Pleasantly greeted all callers and asked how to be of assistance.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Warehouse Supervisor
S & G Distrubors
03.2015 - 01.2020
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Supervised shipping and receiving, distribution and workplace safety.
- Kept detailed records of inventories and merchandise inventory transactions.
- Oversaw daily operations and shipping and handling processes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used Sage to correct orders that were being shipped out before I would invoice them
Education
John Ehret High School
Marrero, LA05.2006
Nursing
Delgado Community College
New Orleans, LASkills
- Customer Loyalty
- Product Knowledge
- Time Management Skills
- Communication
- Leadership
- Organization
- Computer Skills
- Learning/Adaptability
- Insurance Verification
- Office Administration
- Patient Intake
Timeline
Patient Service Specialist
CARTI Cancer Center
09.2023 - Current
Warehouse Supervisor
S & G Distrubors
03.2015 - 01.2020
Merchandise Lead
Best Buy
06.2009 - Current
John Ehret High School
Nursing
Delgado Community College
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