Krystle Lampton
Murrells Inlet,SC
Summary
Polite and professional CCC Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Care Center Specialist - 2
U.S. LawShield
09.2022 - Current
- Inbound and Outbound certified. Assist members with US Lawshield coverage needs while providing World Class Customer Service. Staying engaged while providing frictionless member experiences. Providing brand awareness and process accuracy. On brand, while upbeat and courteous, attentive and compassionate with knowledge on products and services. Proactive, driven, and seeking growth within US Lawshield.
- Maintain thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
- SME providing on call training with new agents.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Relocation Coordinator
Century 21 Broadhurst
01.2022 - 09.2022
- In charge of all incoming and outgoing referrals
- Managing social media for brokerage as well as agents in brokerage
- Worked with management to train new agents hired on to Century 21
- Trained and maintained multiple systems in charge of sales and marketing.
Inside Sales Agent
Castro Real Estate-Coldwell Banker Sea Coast Advantage
06.2021 - 10.2021
- Reach out to potential clients from purchased & inbound leads, circle prospecting and follow-ups with past clients and the database to generate new leads & convert them into new real estate deals
- To meet call goal of 120 calls per day.
Customer Care Specialist
A Sydes Construction
08.2018 - 06.2021
- Checking pricing and approving weekly sub bills
- Work closely with buyers while under contract and assist them with picking out their exterior and interior color selections
- Work closely with our vendors with upgrades and pricing requests from buyers
- Use quick books to create invoices for buyers
- Also work with the listing and selling agents in each transaction
- Ensure that each house under contract gets built correctly by working with each superintendent
- Review and record each final HUD
- Manage our website by inputting new houses we start and delete each house we sell
- Also create each new subdivision description on website
- As each house is started, create folders and spreadsheets in Microsoft excel
- Create each budget sheet and job cost that is used on each house in Microsoft excel.
Real Estate Assistant
Courtney Carter Homes
03.2018 - 08.2018
- I worked closely with the real estate agent/owner on new contracts, making sure they had all the information needed
- I read and responded to emails throughout the day on each transaction
- I worked with the sellers agents to communicate and collect all the information needed in each transaction
- I used quick books to issue checks for the business.
Teller Supervisor
PNC Bank
02.2006 - 10.2017
- Schedule staffing for our branch
- Balance daily cash deposits and bank vault inventory with a zero error rate
- Process cash withdrawals
- Adhere to PNC Bank's security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Increase quarterly sales by coaching tellers
- Examine checks for identification and endorsement
- Process treasury, tax and loan payments
- Supply tellers with coin and currency as needed
- Maintain confidentiality of bank records and client information
- Received regional branch recognition award for outstanding customer service
- Direct specific questions to appropriate branch personnel
- Deliver prompt, accurate and excellent customer service.
CSR/Teller
RBC Bank
02.2006 - 06.2009
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Adhered to RBC Bank's security and audit procedures
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service.
Senior Teller
RBC Bank
07.2009 - 08.2010
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Adhered to RBC Bank's security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service.
Senior Service Manager
RBC Bank
09.2010 - 03.2012
- Scheduled staffing for our branch location
- Established new customer accounts including checking, savings, lines of credit and loans
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Trained employees on cash drawer operation
- Adhered to RBC Bank's security and audit procedures
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Reported daily averages and shortages to the operations department
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Directed specific questions to appropriate branch personnel
- Delivered prompt, accurate and excellent customer service
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Managed 5 tellers by ensuring they balanced and mitigated loss to the bank
- Coached tellers to meet and exceed sales goals.
Cashier
Food Lion
01.2018 - 03.2018
- Ringing up each customer, cleaning my area, gathering carts, straightening shelves near the front of the store.
Education
Business Management
University of Mount Olive
Mount Olive, NCHigh School Diploma -
White Oak High School
Jacksonville, NC05.2004
Skills
- Call Center Customer Service
- Leadership Training
- Resolving issues
- Verbal and written communication
- Inbound phone calls
- Call Control
- Policy compliance
- Customer Service
- Credit adjustments
- Calm and Professional Under Pressure
- Cold Calling
- Accounts Payable/Receivable
- General Ledger Accounting/Reconciliation
- QuickBooks
- Office Management
- Microsoft Office and Windows
- Analysis skills
- Upselling
- B2B sales
- CRM software
Certification
Certified Notary Public
Certifications and Licenses
North Carolina Certified Notary Public
South Carolina Property & Casualty Insurance
Timeline
Community Care Center Specialist - 2
U.S. LawShield
09.2022 - Current
Relocation Coordinator
Century 21 Broadhurst
01.2022 - 09.2022
Inside Sales Agent
Castro Real Estate-Coldwell Banker Sea Coast Advantage
06.2021 - 10.2021
Customer Care Specialist
A Sydes Construction
08.2018 - 06.2021
Real Estate Assistant
Courtney Carter Homes
03.2018 - 08.2018
Cashier
Food Lion
01.2018 - 03.2018
Senior Service Manager
RBC Bank
09.2010 - 03.2012
Senior Teller
RBC Bank
07.2009 - 08.2010
Teller Supervisor
PNC Bank
02.2006 - 10.2017
CSR/Teller
RBC Bank
02.2006 - 06.2009
Business Management
University of Mount Olive
High School Diploma -
White Oak High School
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