Krystle Lange
Leonardtown,MD
Summary
To obtain a position that will enable me to use my strong organizational skills, and ability to work well with people. Graduate Nurse with ADN from College of Southern Maryland. Applies nursing process and performs delegated functions under direction and supervision of Registered Nurse. Collaborates with patient and family to offer evidence-based nursing care and coordinates care delivery with members of interdisciplinary team.
Overview
27
27
years of professional experience
Work History
Intake Coordinator
Southern Caregiver Resource Center
05.2022 - 03.2023
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Entered referrals into appropriate system based on type of referral obtained.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Guest Service Attendant
Target
10.2017 - 06.2018
- I was a front end supervisor in charge of supervising the Cashiers, Guest Services’ and Cart Attendants
- I ensured that guests were happy with their service, however if they weren’t I was in charge of rectifying the issue
- I ensured all Team Members under my supervision took their breaks at the correct time
- I also performed all opening and closing duties required of me including cash handling and signing off on required paperwork
- Our store was ranked 2nd in Sales in the San Diego region.
Cashier/ Gen
Old Navy
10.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
CNA II
Onslow Memorial Hospital
04.2007 - 09.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Child Care Attendant
Bally's Total Fitness
12.2003 - 05.2004
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
Florist Assistant, Bookkeeper, Order Processor, Customer Service, Cashier
Duffodils Florist & Gift
02.2003 - 05.2003
- Provided customers with courteous, knowledgeable and efficient service.
- Maintained high standard of organization and cleanliness of store premises.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily cash register opening and closing functions and generated daily sales reports.
Nanny
Kristie Bannister
11.2001 - 08.2002
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Key Holder, Supervisor
B. Dalton Bookstore
09.2001 - 05.2002
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Hostess
Chili's Bar & Grill
02.2001 - 05.2002
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Supervisor/Shift Leader
Subway Sandwiches
09.1998 - 02.2001
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Valet Parker and Parking Attendent Supervisor
Subway Sandwiches
09.1998 - 02.2001
- Provided punctual, polite valet services to uphold professional standards.
- Answered guest's questions about property amenities and services.
- Logged and documented parked vehicle details for accurate records.
- Built positive customer rapport for courteous, friendly and professional service.
Bagger and Stocker
Grocery Outlet
09.1996 - 09.1997
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
Associate of Science - Nursing
College of Southern Maryland
La Plata, MD01.2024
Bachelor of Science - Nursing
Stevenson University
Owings Mills, MD12.2024
EMT - Emergency Medical Technology
EMSTA College
06.2016
Certified Nursing Assistant
Coastal Carolina Community College
Jacksonville, NC12.2006
No Degree - General Studies
Southwestern College
Chula Vista, CAHigh School Diploma -
Hilltop High School
Chula Vista, CA06.2000
Skills
- CPR BLS for Healthcare Providers
- Charting and Clinical Documentation
- Supervising
- People Skills
- Computer literate
- Management
- Healthcare Provider
- HIPAA Protocol Adherence
- Student Training
- Patient Assessments
- Standard Medical Equipment
- Measuring Medication Dosages
Timeline
Intake Coordinator
Southern Caregiver Resource Center
05.2022 - 03.2023
Guest Service Attendant
Target
10.2017 - 06.2018
Cashier/ Gen
Old Navy
10.2012 - 05.2013
CNA II
Onslow Memorial Hospital
04.2007 - 09.2007
Child Care Attendant
Bally's Total Fitness
12.2003 - 05.2004
Florist Assistant, Bookkeeper, Order Processor, Customer Service, Cashier
Duffodils Florist & Gift
02.2003 - 05.2003
Nanny
Kristie Bannister
11.2001 - 08.2002
Key Holder, Supervisor
B. Dalton Bookstore
09.2001 - 05.2002
Hostess
Chili's Bar & Grill
02.2001 - 05.2002
Supervisor/Shift Leader
Subway Sandwiches
09.1998 - 02.2001
Valet Parker and Parking Attendent Supervisor
Subway Sandwiches
09.1998 - 02.2001
Bagger and Stocker
Grocery Outlet
09.1996 - 09.1997
Associate of Science - Nursing
College of Southern Maryland
Bachelor of Science - Nursing
Stevenson University
EMT - Emergency Medical Technology
EMSTA College
Certified Nursing Assistant
Coastal Carolina Community College
No Degree - General Studies
Southwestern College
High School Diploma -
Hilltop High School
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