Krystle Lee
Summary
Results driven and adaptable leader with a track record in project management and customer service. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Project Coordinator
Abm Electrical Power Services LLS
02.2020 - 01.2024
- Coordinated and scheduled routine maintenance, inspections and repairs for electric car chargers.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Maintained open communication by presenting regular updates on project status to customers.
Licensed Insurance Agent
USAA
06.2018 - 02.2020
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Educated clients on insurance policies and procedures.
Authorization Coordinator
Heath Net Federal Services
11.2015 - 05.2018
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Conducted thorough reviews of medical records to identify and address potential issues affecting authorization approvals.
- Developed comprehensive training materials for new Authorization Coordinators, contributing to their successful onboarding process.
Project Coordinator
Englert Inc
08.2012 - 10.2015
- Planned and executed daily metal roofing and gutter material deliveries to clients.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Insurance Claims Specialist
Humana
01.2008 - 07.2012
- Assisted medical providers / medicare members with claims, medical benefits and authorizations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
- Optimized workload distribution among team members through effective prioritization of tasks based on urgency, complexity, and resource availability.
Education
Howard W. Blake Performing Arts
Certification
- Smartsheet Certified
- Leadership Boot Camp
- Six Sigma
Timeline
Service Project Coordinator
Abm Electrical Power Services LLS
02.2020 - 01.2024
Licensed Insurance Agent
USAA
06.2018 - 02.2020
Authorization Coordinator
Heath Net Federal Services
11.2015 - 05.2018
Project Coordinator
Englert Inc
08.2012 - 10.2015
Insurance Claims Specialist
Humana
01.2008 - 07.2012
Howard W. Blake Performing Arts
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