Krystle Lennon
Sicklerville,NJ
Summary
Positive and diligent property management professional effective at promoting resident and tenant satisfaction by addressing concerns, spearheading repairs and implementing renovations and construction projects to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10 years of property management experience paired with a goal-oriented and performance-minded approach, who is looking to relocate to the Las Vegas market.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Assistant Property Manager
Transwestern (Manulife Portfolio)
09.2021 - 05.2023
- Maintained positive client and tenant relationships through regular communication and excellent customer service.
- Enhanced project efficiency by streamlining communication between construction teams, tenants and clients during property renovations (spec suites, town halls, and amenity upgrades). Includes but not limited to coordinating schedules, processing invoices, and service/construction contract execution.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Delivered accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- On-site manager for a property newly in receivership. Responsible for auditing building operations, lease administration, cost efficiency of daily practices, and budget review. Monthly report of evaluation was delivered to corresponding court and bank
- Managed Certificate of Insurance implementation for all vendors and tenants.
- Supported project managers in preparing detailed budget estimates, leading to more accurate financial planning for clients.
- Assisted in training new assistant property management, fostering a strong team environment for maximum productivity.
- As the Property Managers Monthly Meeting Coordinator, I integrated team building events and interpersonal communication for the Property Management Department.
- Board Member of the company's "The Young Professionals" and Make A Wish Foundation where I curated events and fund raising efforts.
Multi-Site Property Manager
A.J. Dwoskin & Associates
08.2020 - 09.2021
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
- Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Implemented resident retention programs that fostered a sense of community among tenants and resulted in higher renewal rates.
- Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
Commercial Assistant
Manulife
11.2019 - 08.2020
- Enhanced client relationships by providing exceptional service and maintaining consistent communication.
- Planned special events such as holiday parties, or virtual activities during pandemic office closure..
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Maintained accurate and timely documentation of communication with clients.
- Created customized monthly reports detailing property performance metrics for owner review.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
Resident Manager
Bozzuto
07.2016 - 10.2019
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Enhanced community atmosphere with regular communication and engagement activities for tenants.
- Reduced turnover rates by proactively addressing tenant concerns and fostering positive relationships.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Implemented preventative maintenance programs, extending the life of equipment and reducing repair costs.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Managed implementation system for tracking job costs and project profitability.
- Provided detailed progress reports for clients, keeping them informed about project status and any adjustments needed along the way.
- Conducted thorough site inspections before beginning renovations to identify potential obstacles or complications early in the process.
Education
Bachelor of Science - African American Studies
SUNY At Buffalo
Buffalo, NY 08.2006 - 08.2010
High School Diploma -
Winslow Township Highschool
Atco, NJ06.2006
Skills
- Contract Management
- Commercial and Residential Construction Coordination
- Client and Vendor Relations
- Team Leadership
- Promotional Planning
- Customer Service-Focused
- Yardi, Realpage, and MRI Software
- Event Coordination
- Financial Reporting
Timeline
Commercial Assistant Property Manager
Transwestern (Manulife Portfolio)
09.2021 - 05.2023
Multi-Site Property Manager
A.J. Dwoskin & Associates
08.2020 - 09.2021
Commercial Assistant
Manulife
11.2019 - 08.2020
Resident Manager
Bozzuto
07.2016 - 10.2019
Bachelor of Science - African American Studies
SUNY At Buffalo
08.2006 - 08.2010
High School Diploma -
Winslow Township Highschool