Krystle Magann
Bedford,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments, along with working in both team-based and self-directed capacities. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
16
16
years of professional experience
Work History
Administravtive Program Assitant I
Bedford County Department of Social Services
2021.09 - 2024.05
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Disability Analyst
Disability Determination Services
2020.12 - 2021.09
- Managed over 100 complex caseloads, demonstrating exceptional attention to detail while adhering to strict deadlines for adjudicating claimant claims.
- Handled escalated cases diplomatically, resolving issues professionally while maintaining positive client relationships.
- Developed strong relationships with healthcare providers to facilitate information exchange and expedite claims processing.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with team members on case analysis.
- Collaborated with medical professionals to accurately assess claimant disabilities and determine eligibility for benefits.
- Ensured timely claim resolution by prioritizing tasks and maintaining organization in a high-volume environment.
- Safeguarded sensitive client information by following strict confidentiality guidelines and data security measures at all times during the claims process.
- Evaluated and investigated large volumes of medical records and client claims for new and pending claims to determine eligibility.
- Conducted comprehensive interviews with claimants, nurses, physicians, 3rd parties and paralegals to gather facts and information to process for approval or denial of the claim.
Office Manager Lead Permit Technician
Building Inspection
2018.04 - 2020.12
- Improved customer satisfaction by providing timely and accurate information regarding building permits.
- Managed incoming inquiries from both walk-in customers and phone calls efficiently while providing excellent customer service.
- Increased efficiency within the permitting department through continuous evaluation of current processes and implementation of improvements as needed.
- Assisted applicants in resolving any issues or discrepancies found during the review process to help avoid potential delays in obtaining their permits.
- Developed strong relationships with contractors, architects, and engineers to expedite permit processing times.
- Collaborated with other departments to ensure proper documentation and adherence to local regulations.
- Coordinated with inspection personnel to ensure timely inspections were conducted for permitted projects.
- Educated homeowners on required documents for different types of residential construction projects so they could successfully complete their applications.
- Stayed up-to-date on Virginia laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Deputy City Clerk
Town of Boydton
2016.05 - 2018.04
- Contributed to effective communication between citizens and government officials by managing correspondence promptly and professionally.
- Organized special events such as public hearings or town hall meetings, promoting civic engagement among residents.
- Maintained compliance with state regulations by staying up-to-date on relevant laws and applying them consistently within daily work tasks.
- Implemented effective record retention schedules while adhering to legal requirements for storage and disposal of sensitive materials.
- Managed agendas and recorded and edited minutes for City Council meetings, contributing to transparent governance practices.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Virginia laws and licensing requirements to complete accurate and efficient reviews.
- Researched information in municipal archives upon request of public officials or private citizens.
- Developed strong relationships with community members through excellent customer service, fostering trust in local government.
Branch Office Administrator
Edward Jones
2015.07 - 2016.05
- Collaborated daily with management to develop branch goals, resulting in increased productivity, profitability & better client relations.
- Developed and implemented marketing plans, special promotions and customer relations events.
- Assisted in developing business strategies to increase profits while maintaining high levels of client satisfaction.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Served as point of contact for vendors or service providers(insurance companies/salesmen) securing competitive pricing while maintaining quality standards.
- Managed & processed Mutual Funds, Trust, CDs, Bonds, Life Insurance, Annuities, IRA's, Margin Loans, Dividend Investments, financial reports, as well as managing clients checking & saving accounts within the firm & ensuring accuracy and timely submission.
- Organized marketing materials for the branch, which in turn led me to creating & hosting events attracting new clients and boosting sales revenue that brought in new prospect Financial Advisors, as well as clients.
Customer Service Representative
Carter Bank & Trust
2007.12 - 2013.10
- Assisted customers with account openings, loan applications, and investment decisions to maximize financial growth opportunities.
- Educated customers on available products and services, empowering them to make informed financial decisions.
- Maintained currency inventory levels within established guidelines, ensuring adequate cash availability for daily operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Adhered to strict regulatory compliance standards, minimizing risk for the institution and its clients.
- Improved operational efficiency by cross-training in multiple areas of banking services expertise.
- Managed teller cash drawer accurately while performing daily balancing procedures to minimize discrepancies.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Career Studies Certificate in Office Skills - Office Management
Southside Virginia Community College
Keysville, VA05.2011
Associate of Applied Science - Early Childhood Education
Danville Community College
Danville, VA05.2007
Career Studies Certificate in Early Childhood Ed - Early Childhood Education
Southside Virginia Community College
Keysville, VA05.2005
Skills
- Office Management
- Document Preparation
- Software Knowledge
- Calendar Management
- Multitasking and Organization
- Teamwork and Collaboration
- Customer and client relations
- Confidentiality and Data Protection
- Documentation and Recordkeeping
- Driven and Outgoing
References
References available upon request.
Timeline
Administravtive Program Assitant I
Bedford County Department of Social Services
2021.09 - 2024.05
Disability Analyst
Disability Determination Services
2020.12 - 2021.09
Office Manager Lead Permit Technician
Building Inspection
2018.04 - 2020.12
Deputy City Clerk
Town of Boydton
2016.05 - 2018.04
Branch Office Administrator
Edward Jones
2015.07 - 2016.05
Customer Service Representative
Carter Bank & Trust
2007.12 - 2013.10
Career Studies Certificate in Office Skills - Office Management
Southside Virginia Community College
Associate of Applied Science - Early Childhood Education
Danville Community College
Career Studies Certificate in Early Childhood Ed - Early Childhood Education
Southside Virginia Community College
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