Krystle Mitchem

Work History

Pacific Urgent Care And Wellness

Pacific Beach, CA

07.2018 - 04.2020

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed and filed financial documentation for accounting purposes.
Enhanced office productivity by handling high volume of callers per day.

Increase Clean Energy/ Worked From Home

San Diego, CA

04.2019 - 12.2019

Acted as first point of contact and set appointments for prospective clients.
Addressed client inquiries and updated database information.
Established and maintained client rapport by utilizing quality customer service.
Set appointments with salespeople and potential customers.
Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
Answered phone calls and answered questions from potential customers.
Handled complaints and questions, and re-directed calls to other team members.
Entered daily data in computer systems and documented office activities.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Made Number phone calls daily to establish first contact with potential customers and set meetings with salespeople.
Consistently achieved Number% lead conversion rate.
Assisted office team by making phone calls, copies and appointments.

Surgery Center At Alvarado

San Diego, CA

09.2012 - 09.2018

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed and filed financial documentation for accounting purposes.

El Camino Pediatrics

Encinitas, CA

09.2004 - 09.2012

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of callers per day.
Responded to correspondence from insurance companies to verify patient's coverage.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Referred and screened patients to make best use of resources, triage staff and serve community members.