Krystle Nonu
Paramount,Ca
Summary
Seeking a position that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Mercury Air Cargo
01.2019 - 07.2022
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
- Assist in completion of MAWBS for over-the-counter shipments
- Provide assistance to customers arriving to retrieve their documents and freight
- Keep workstation clean and organized
- Answer telephone and respond to incoming calls and emails
- Notify shippers when shipments are placed on hold
- Confirm all bookings are accepted.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Oversaw the implementation of security measures to safeguard cargo, facilities, and personnel from potential threats or incidents.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients as their primary point of contact within the organization.
- Maintained an organized warehouse space to enable efficient storage and retrieval of shipments.
- Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
- Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
- Negotiated contracts with freight carriers to secure favorable rates while maintaining service quality standards.
- Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
- Ensured proper labeling, packaging, and documentation of hazardous materials shipments according to regulatory guidelines.
Customer Service Representative
Quest Nutrition
02.2015 - 10.2017
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments
- Helped improve processes and products by relaying customer feedback
- Updated office files daily and kept records organized
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Managed paperwork and [Software] updates for new sales and program sign-ups.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Property Management Assistant
Renoir Staffing Services
03.2022 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept properties in compliance with local, state, and federal regulations.
Education
Business Finance - Business Administration
BYU PATHWAY
Diploma -
South Hills High School
West Covina, CA06.2008
Skills
- Yardi
- Microsoft Word
- Excel Software
- Google Drive
- Lease Renewals
- Property Management
- Leasing and sales
- Exceptional oral and written communication skills
- Property tours and inspections
- Contract Negotiation
- Marketing and Advertising
Timeline
Property Management Assistant
Renoir Staffing Services
03.2022 - Current
Customer Service Agent
Mercury Air Cargo
01.2019 - 07.2022
Customer Service Representative
Quest Nutrition
02.2015 - 10.2017
Business Finance - Business Administration
BYU PATHWAY
Diploma -
South Hills High School
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