Summary
Work History
Skills
Timeline
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Krystle Nowakowski

Krystle Nowakowski

Warren,OH

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Work History

Beauty Specialist

Walgreens
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new staff in product knowledge and customer service protocols.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.

Cashier

Walgreens
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Assistant Manger / Sales

Vitamin World
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained new associates in successful sales and performance strategies.

Manager

Mrs Field's Cookies
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Traveled to other locations to open new stores.
  • Hired new management at various locations.
  • Transported new equipment to locations
  • Worked open to close most days/ 7 days a week

Hospitality Worker

Fairfield Inn Marriott
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff members on proper customer service and hospitality policies.
  • Identified and resolved customer complaints concerning food or lodging.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Housekeeper/ Front Desk

Extended Stay America
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.

Food Service Worker

Capps Pizza
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers and answered inquiries regarding menu items and specials.

Food Service Worker

SUBWAY®Restaurants
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Skills

  • Product Organization
  • Merchandise Orders and Exchanges
  • Calm and Professional Under Pressure
  • Customer Relations
  • Product Promotion
  • Customer Service
  • Retail Sales Customer Service
  • Money Handling Abilities
  • Multi-Line Telephone Operation
  • Credit Card Payment Processing
  • Problem-Solving Ability
  • Staff Training
  • Brand Representation
  • Stocking and Replenishing
  • Customer Service Excellence
  • Hospitality and Accommodation
  • Cleaning and Sanitizing
  • Customer Assistance
  • Training and Development
  • Credit and Cash Transactions

Timeline

Beauty Specialist

Walgreens

Cashier

Walgreens

Assistant Manger / Sales

Vitamin World

Manager

Mrs Field's Cookies

Hospitality Worker

Fairfield Inn Marriott

Housekeeper/ Front Desk

Extended Stay America

Food Service Worker

Capps Pizza

Food Service Worker

SUBWAY®Restaurants

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Krystle Nowakowski