Krystle Owens
Chesapeake,US
Summary
Licensed Practical Nurse with extensive experience in delivering high-quality patient care across diverse healthcare environments, specializing in remote care. Demonstrates proficiency in medication administration, patient assessment, wound care, case management,prior authorizations and utilization management developed through practical roles in residential and hospital settings. Committed to enhancing nursing practices and patient wellness through innovative healthcare solutions.
Overview
11
11
years of professional experience
Work History
Remote Licensed Practical Nurse
Enhabit home health
Virginia Beach, VA
01.2024 - Current
- Conducted virtual assessments and consultations, utilizing telehealth technologies for patient evaluation.
- Monitored and documented patient conditions in real-time to enhance continuity of care.
- Educated patients and families on treatment plans, medication use, and health maintenance strategies.
- Utilized advanced communication skills to build rapport and ensure adherence to care instructions.
- Collaborated with multidisciplinary healthcare teams to improve patient care and address concerns.
- Implemented evidence-based practices to deliver high-quality remote care tailored to individual needs.
Licensed Practical Nurse
Occulus Health
Chesapeake, VA
01.2024 - Current
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Utilized therapeutic communication techniques to facilitate patient’s optimum level of wellness.
- Observed patient behavior and reported changes to nurse in charge for resolution.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
LPN
5 Star Residential
Chesapeake, VA
10.2023 - 01.2024
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Utilized therapeutic communication techniques to facilitate patient’s optimum level of wellness.
- Observed patient behavior and reported changes to nurse in charge for resolution.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Remote Senior Disputes Specialist
Portfolio Recovery Associates
Norfolk, VA
11.2020 - 10.2023
- Led complex dispute resolution, analyzing intricate financial data to develop strategic solutions.
- Streamlined processes, resulting in faster case resolutions and improved client satisfaction.
- Managed high-volume caseload, consistently exceeding performance targets.
- Implemented innovative dispute resolution techniques, significantly reducing resolution time and increasing recovery rates.
- Fostered strong relationships with clients and internal teams, facilitating smooth communication and efficient dispute resolution.
- Mentored junior specialists, enhancing team performance.
- Meticulously reviewed complex financial documents, identifying key discrepancies and formulating robust dispute strategies.
- Ensured compliance with regulatory requirements in all case handlings.
- Pioneered new dispute resolution methodologies, adapting to evolving financial landscapes.
- Leveraged data analytics to predict trends and proactively address potential disputes.
Remote Senior Risk Associate
Capital One
Chesapeake, VA
06.2019 - 11.2020
- Developed risk assessment models for credit card applications, enhancing fraud detection and reducing financial losses.
- Implemented new risk management strategies, leading to a substantial decrease in default rates and improved portfolio performance.
- Pioneered machine learning algorithms for real-time risk analysis, revolutionizing the company’s approach to credit decisioning.
- Led cross-functional teams to integrate risk management protocols across departments, fostering a culture of proactive risk mitigation.
- Forecasted emerging market risks, enabling Capital One to adapt strategies and maintain a competitive edge in the financial sector.
Customer Service Rep
QVC
Chesapeake, VA
05.2016 - 01.2019
- Resolved customer inquiries efficiently, maintaining high satisfaction rates.
- Implemented process improvements, reducing call handling time and boosting team productivity.
- Provided empathetic support to diverse clientele, addressing concerns and offering tailored solutions.
- Collaborated with team members to enhance customer experience.
- Pioneered new approach to customer issue resolution, significantly decreasing repeat calls.
- Contributed ideas for streamlining internal communication processes.
- Meticulously documented customer interactions, ensuring accurate information for follow-ups.
- Analyzed call patterns to identify recurring issues and propose solutions.
Nursing Care Partner/CNA
Sentara Norfolk General Hospital/Sentara Nursing Home
Norfolk, VA
08.2014 - 05.2016
- Provided patients’ personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.
Education
Certified Nursing Assistant - undefined
Chesapeake Center For Science And Technology
Chesapeake, VALPN - undefined
Fortis College
Norfolk10.2023
High School Diploma - undefined
Hickory High School
Chesapeake, VA06.2015
Skills
- Patient records
- Medication administration
- Patient assessment
- Wound care
- Insulin assistance
- Prior authorization
- Case Management
- Utilization Management
- Remote care
- Attention to detail
- Critical thinking
- Vent care
- Trach care
- G-tube
- Ostomy care
- JP drains
Timeline
Remote Licensed Practical Nurse
Enhabit home health
01.2024 - Current
Licensed Practical Nurse
Occulus Health
01.2024 - Current
LPN
5 Star Residential
10.2023 - 01.2024
Remote Senior Disputes Specialist
Portfolio Recovery Associates
11.2020 - 10.2023
Remote Senior Risk Associate
Capital One
06.2019 - 11.2020
Customer Service Rep
QVC
05.2016 - 01.2019
Nursing Care Partner/CNA
Sentara Norfolk General Hospital/Sentara Nursing Home
08.2014 - 05.2016
Certified Nursing Assistant - undefined
Chesapeake Center For Science And Technology
LPN - undefined
Fortis College
High School Diploma - undefined
Hickory High School