Hi, I’m
Krystle Phelps
Wesley Chapel,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Health Axis
Customer Service Representative
12.2022 - 06.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 50 customer calls per day
- Provided primary customer support to internal and external customers
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Maximus Call Center
Customer Service Representative
04.2020 - 11.2022
Job overview
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed over 70-80 calls per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Child Care Service
07.2018 - 04.2020
Job overview
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Wendy's
Food Service Worker
01.2019 - 02.2020
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
Wiregrass Ranch High SchoolWesley Chapel, FL
High School Diploma
06.2018
Skills
- Microsoft Word
- Medical terminology
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Call Center Operations
- Customer Service
- Typing Proficiency
- Professional Telephone Demeanor
- Computer Proficiency
- Documentation
Timeline
Customer Service Representative
Health Axis
12.2022 - 06.2023
Customer Service Representative
Maximus Call Center
04.2020 - 11.2022
Food Service Worker
Wendy's
01.2019 - 02.2020
Child Care Service
07.2018 - 04.2020
Wiregrass Ranch High School
High School Diploma
Similar Profiles
Augustine RichardAugustine Richard
Enrollment Team Lead at Health AxisEnrollment Team Lead at Health Axis
Andrea RussellAndrea Russell
Data Entry at Health AxisData Entry at Health Axis
Surya Balaji VallemSurya Balaji Vallem
Software Development Engineer-L2 at Apollo Health AxisSoftware Development Engineer-L2 at Apollo Health Axis
Catalina RochaCatalina Rocha
Sales Agent/Customer Service at Open Access InsuranceSales Agent/Customer Service at Open Access Insurance
Michael MarcheseMichael Marchese
Money Transfer Agent at Western UnionMoney Transfer Agent at Western Union