Krystle Plata

(Worked Independently)

• Provided care for children aged 1-7, ensuring safety, health, and engagement in age-appropriate activities
• Prepared meals, and snacks, and managed dietary needs
• Assisted with homework, school projects, and educational games
• Developed and maintained effective communication with parents regarding the child's progress and daily activities
• Organized creative activities and outdoor play to promote physical and cognitive development
• Managed bedtime routines, including bathing, reading, and ensuring a calm environment for sleeping
• Handled emergencies calmly and effectively, ensuring the well-being of the children

• Answered incoming calls, provided detailed service information, scheduled appointments, and addressed customer concerns
• Delivered excellent service to ensure customer satisfaction and retention
• Assisted with daily operations, including managing customer files, processing service orders, and maintaining accurate records
• Coordinated communication between customers, technicians, and management
• Supported the management team in overseeing daily workflow, ensuring projects were completed on time and within budget
• Assisted with training and onboarding new staff
• Addressed customer issues or concerns calmly and efficiently, ensuring resolution and maintaining customer loyalty

• As a Customer Service Representative for Pfizer, I collaborated closely with clinical offices and healthcare professionals to provide medicine samples to patients. My role involved managing medication sample requests, coordinating delivery timelines, and ensuring that all parties were informed and satisfied with the process. I consistently met or exceeded performance expectations, contributing to the smooth delivery of services and the overall success of the department. My strong communication and problem-solving skills were key in maintaining positive relationships with doctors’ offices and ensuring timely and accurate delivery of sample medications.
• I also was a Customer Service Representative for FedEx. In my role, I worked directly with both small and large business owners to assist with their company’s shipping needs. I helped clients navigate delivery pricing, set accurate expectations for timelines, and provided tailored solutions to fit their business requirements. I also offered discounts to new and existing customers to enhance satisfaction and build long-term loyalty. My performance consistently surpassed expectations, reflecting my commitment to exceptional service and ensuring that customers had a positive and seamless experience with FedEx.

• As a Customer Service Representative at Albertsons Companies, Inc., I was responsible for assisting customers with their grocery orders and providing guidance through the company’s mobile app. I effectively helped customers navigate the app to place orders, resolve any issues, and ensure a seamless shopping experience. My commitment to delivering top-tier customer service contributed to a high level of customer satisfaction and retention. I consistently demonstrated strong communication skills, problem-solving abilities, and a deep knowledge of the platform to enhance the overall customer experience.
• I was also a Customer Service Representative at Smartsheet Inc. I engaged with users to ensure they successfully utilized our software, providing clear and effective guidance on navigating features and maximizing its capabilities. I specialized in assisting customers with creating and implementing formulas to meet their unique needs, offering step-by-step instructions and troubleshooting support. My focus on delivering exceptional customer service led to consistently high satisfaction ratings, and I consistently met and exceeded performance goals.

• As a Customer Service Representative for a platform dedicated to helping individuals manage their medication schedules, I played a key role in onboarding new customers. My focus was on ensuring a seamless integration for users, offering personalized assistance, and troubleshooting issues to enhance their experience. Throughout my tenure, I was committed to providing exceptional customer service, effectively educating users about the platform's features, and helping them achieve better medication adherence. My ability to communicate clearly and empathetically contributed to high customer satisfaction and successful user adoption