Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Krystle Reyes

Redondo Beach,CA

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 10 plus years of related experience. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warranty Administrator/Automotive Service Manager

LAX Chrysler Dodge Jeep Ram
09.2020 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.

Warranty Administrator

Nissani Chrysler Dodge Jeep Ram
04.2018 - 03.2020
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Monitored factory recalls and announcements to stay on top of changes.

Automotive Service Director

Acura Of Santa Monica
06.2017 - 03.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Automotive Service Advisor

Universal City Nissan
01.2015 - 05.2017
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

Education

High School Diploma -

Cypress College
Cypress, CA
12.2025

Skills

  • Claims Processing
  • Warranty Management
  • Warranty Analysis
  • Records Maintenance

Certification

  • Wagoneer Ambassador
  • Mopar Expert
  • Uconnect Expert
  • Warranty Mopar Certifications

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Warranty Administrator/Automotive Service Manager

LAX Chrysler Dodge Jeep Ram
09.2020 - Current

Warranty Administrator

Nissani Chrysler Dodge Jeep Ram
04.2018 - 03.2020

Automotive Service Director

Acura Of Santa Monica
06.2017 - 03.2018

Automotive Service Advisor

Universal City Nissan
01.2015 - 05.2017

High School Diploma -

Cypress College
  • Wagoneer Ambassador
  • Mopar Expert
  • Uconnect Expert
  • Warranty Mopar Certifications
Krystle Reyes