Krystle Salinas
Phoenix,AZ
Summary
Experienced Clerical Specialist with over 5 years of experience in managing administrative task, maintaining records, and providing excellent customer service. Skilled in Microsoft Office Suite, Date Entry, and File Management. Proven ability to work independently and collaboratively in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Processing Support Specialist
Selective Insurance
05.2024 - Current
- File, locate and classify a variety if different materials
- Process file purges per retention guidelines
- Utilize PC to enter and verify data necessary to complete transactions
- Search, update, assign, interpret select and/or code items to be entered or extracted from the database
- Assembled and arranged policy documents
- Proofreads to ensure a quality product
- Identifies error and omissions in materials and expedites resolutions.
Processing Specialist
Verra Mobility
12.2021 - 11.2023
- Manage and maintain accurate records of all incoming and outgoing correspondence, resulting in a %20 increase in efficiency
- Provide excellent customer service by responding to inquiries and resolving issues in a timely manner, resulting in a 95% satisfaction rating
- Perform data entry and file management tasks using the Microsoft Office Suite, resulting in a 30% reduction in errors
- Collaborate with team members to ensure efficient workflow and completion of projects, resulting in a 25% increase in productivity
- Operate scanner/Dymo label printer, digitized ticket documents from physical paper to computer imaging system, resulting in a 50% reduction in paper usage
- Train new hires in the department Processing Specialist role, resulting in a 90% retention rate
- Cross-trained in data entry within the department for violation payment processing.
Education
High School Diploma -
Precision High School
Phoenix, AZSkills
- Data accuracy
- Document Preparation
- Filing and data archiving
- File Management
- Collecting information
- Verifying data accuracy
- Document processing
- Administrative support specialist
- Certified in 10-key
- Proficient with Excel
- Data Processing
- Data Entry
- Office Administration
- Data Security
- Organizational Skills
- File/records maintenance
- Document Scanning
- File Retrieval
Accomplishments
- Recognition from Supervisors for excellent leadership and training.
- Recognition for leading a major File Management Project.
Timeline
Processing Support Specialist
Selective Insurance
05.2024 - Current
Processing Specialist
Verra Mobility
12.2021 - 11.2023
High School Diploma -
Precision High School
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