Krystle Schweizer
Raleigh,NC
Summary
Tech industry leader with a telecom background, specializing in Revenue Operations, Sales Leadership, and Project/Program Management. Process-oriented with a focus on serving individuals across all organizational levels, from individual contributors to C-level executives. Demonstrated proficiency in managing multiple projects and large-scale initiatives, prioritizing tasks within a backlog, and effectively communicating strategic roadmap items.
Professional RevOps leader committed to providing value to key stakeholders in terms of revenue, efficiency, and satisfaction. Thrives in fast-paced, ambiguous environments, excelling in leadership roles, strategic planning, and analytics backed decision-making. Quick to adapt to organizational changes and skilled in implementing new processes. A dedicated professional guided by a value system of responsibility, commitment, and integrity.
Overview
10
10
years of professional experience
Work History
Sr. Program Manager, Revenue Excellence
Bandwidth
Raleigh, NC
12.2022 - 01.2024
- Communicated regularly with external partners to ensure alignment of forecasting strategies and goals.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle within Revenue Operations.
- Collaborated on training sessions to improve employee awareness and effectiveness for process changes and documentation.
- Captured pain points from Global Sales Account Management team, ranking and prioritizing work.
Sr. Program Manager, Revenue Enablement
Bandwidth Inc.
Raleigh, NC
11.2021 - 12.2022
- Collaborated with leaders within the Revenue Org to develop a standardized Communications Framework.
- Implemented an agile way of working in the Revenue Enablement team while leading high level Revenue Org projects.
- Served as the Project Manager of the 2022 Sales Kickoff.
- Created tactical relationships with cross-functional teams to propel projects and deliver results.
- Created project plans and canvases outlining proposed solutions for addressing challenges encountered during project execution.
Field Project Manager
Victra
Raleigh, NC
04.2019 - 10.2021
- Prioritized IT development work as Vision Product Owner, leading change management for Victra's first Guest Check-in and Task Management system
- Collaborated with the field, hosting UAT sessions, leading focus groups and presenting deliverables to executives and field leaders
- Launched the first PBI dashboard available to the field, paving the way for sophisticated reporting.
- Created project status presentations for delivery to internal customers and project personnel.
- Identified potential risks and developed strategies to mitigate them in the course of executing field projects.
Field Operations Manager
Victra
Raleigh, NC
01.2018 - 04.2019
- Partnered with field leadership and SSC to mitigate financial losses related to sales transactions and inventory management
- Served as a sales enablement partner, providing support to challenged markets and new leaders while maintaining performance in high performing doors.
District Manager
Victra
Raleigh, NC
05.2017 - 01.2018
- Led a sales team of 40 sellers and managers
- Conducted market sales and operations coaching during store visits focusing on hiring, training, development, compliance, and performance
- Modeled performance management conversations while preparing leaders for development opportunities.
District Training Store Manager
Victra
Garner, NC
09.2016 - 05.2017
- Exceeded sales targets consistently with front line coaching and development of sales consultants.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily sales and operational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
District Manager
Victra
Raleigh, NC
03.2014 - 08.2016
- Led a multi-unit sales team of 40+ sellers and managers.
- Conducted market sales and operations coaching during store visits focusing on hiring, training, development, compliance, and performance.
- Cultivated positive rapport with associates and team leadership.
- Established YoY goals for employees to promote achievement and surpass business targets.
- Identified and developed top talent within management structure to promote performance-oriented culture.
Education
Sawyer School of Management -
Suffolk University
01.2007
A.S. Business Administration Management -
Massasoit Comm. College
Skills
- Change Management
- Work Planning and Prioritization
- Stakeholder Communications & Management
- Cross-Functional Team Leadership
- Agile Projects
Awards Involvement
Victra'sVictra's
- 2021 Victra Toastmaster Member
- 2020 Victra Values Award Recipient
- 2018 #1 Field Ops Manager
- Monthly Victra Values Nominee
References
References available upon request.
Timeline
Sr. Program Manager, Revenue Excellence
Bandwidth
12.2022 - 01.2024
Sr. Program Manager, Revenue Enablement
Bandwidth Inc.
11.2021 - 12.2022
Field Project Manager
Victra
04.2019 - 10.2021
Field Operations Manager
Victra
01.2018 - 04.2019
District Manager
Victra
05.2017 - 01.2018
District Training Store Manager
Victra
09.2016 - 05.2017
District Manager
Victra
03.2014 - 08.2016
Sawyer School of Management -
Suffolk University
A.S. Business Administration Management -
Massasoit Comm. College
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