Krystle Smith
Plano,TX
Summary
Customer Engagement Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Engagement Representative
Southwest Airlines
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained a goal of 85% per month of cases closed.
Emergency Room Registrar
Medical City Hospital
10.2021 - 06.2022
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Administrative Assistant
Paragon Healthcare
12.2019 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05.2000
Skills
- Data Entry
- Information Security
- Call Management
- Complaint resolution
- Data Collection
- Active Listening
- Problem Resolution
- Microsoft Office Suite
- Customer Service
- Report Preparation
- Escalation management
- Critical Thinking
Technical Skills
- Microsoft Office Suite
- Tableau
- Ops Suite
- Altea
- Microsoft Teams
Timeline
Customer Engagement Representative
Southwest Airlines
06.2022 - Current
Emergency Room Registrar
Medical City Hospital
10.2021 - 06.2022
Administrative Assistant
Paragon Healthcare
12.2019 - 07.2021
High School Diploma -
O'Fallon Township High School
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