Krystle Smith
Groveland,FL
Summary
To acquire a position/career that would provide me with the opportunity to apply my skills and knowledge while promoting the mission of the agency.
Overview
20
20
years of professional experience
Work History
Operations and Management Consultant I-SES
Florida Department of Health- Healthy Start
04.2023 - Current
- Supervises direct reports by training, motivating, providing guidance, and direction
- Develops expectations and routinely meets with personnel to discuss performance, complete staff performance reports, and take necessary disciplinary measures
- Approves and maintains vacation and work schedules
- Review and approve time sheets
- Ensures direct reports complete required training
- Ensures direct reports collaborate with the client or family to provide information and links to services and programs that address risk factors discovered by the Healthy Start risk screen or referral
- Assigns cases, plans and coordinate workload, deadlines, work objectives and time utilization with direct reports
- Monitor staff caseloads and ensures that the duties and responsibilities of direct reports are completed accurately and documented in a timely manner in the Well Family System
- Ensures adherence to established policies, protocols, and the Healthy Start guidelines and standards
- Encourages employees to increase both the number and quality of their works staff to improve the quality and quantity of work performed
Human Services Program Specialist
Florida Department of Health-Healthy Start
04.2019 - 04.2023
- Conduct classes/groups at BETA school for pregnant teens and teen moms by providing education about pregnancy, infant care, and toddler care through the Healthy Start program
- Provide individual case management and care coordination services at Beta for pregnant teens, teen moms, and infants through Healthy Start program providing education, support, and by linking clients to resources in the community
- Conduct classes at Florida Department of Corrections (Orange County Jail, FL) for incarcerated pregnant women by providing education about pregnancy, infant care, and toddler care through the Healthy Start program
- Provide individual case management and care coordination services at Florida Department of Corrections (Orange County Jail, FL) to incarcerated pregnant women through the Healthy Start program
- Upon release from Florida Department of Corrections, continued care coordination services are provided to pregnant women and/or infants by making phone calls and home visits to continue providing education, support, and by linking clients to resources in the community
- Conduct classes and provide individual case management services to young pregnant women and young moms between the ages of 18-21 at Covenant House by providing education, support, and by linking clients to resources in the community
- Conducts assessments of clients medical and social needs through interview and observation
- Completing Initial Intakes for pregnant women and infant clients for Coordinated Intake and Referral program
- Analyzing and compiling data for monthly AHCA performance report to ensure compliance of program deliverables
- Responsible for care coordination services to pregnant women, teens, infants, and their families through the Healthy Start program
- Provide case management services by providing education, support, and by linking clients to resources in the community
Human Services Counselor III
Florida Department of Health-Healthy Start
08.2014 - 04.2023
- Responsible for care coordination services to pregnant women, teens, infants, and their families through the Healthy Start program
- Provide case management services by providing education, support, and by linking clients to resources in the community
- Make phone calls and home visits to pregnant women/teens, parents of infants at risk, and women in between pregnancies
- Conducts assessments of clients medical and social needs through interview and observation
Targeted Case Manager Supervisor/Human Resource Director
Open Arms TCM
04.2013 - 05.2014
- Ensuring TCM’s are providing adequate and appropriate services by monitoring progress notes, reviewing Assessments and Service Plans, and completing customer satisfaction surveys
- Attends staffings on behalf of the client to oversee the needs of the client are being addressed fully (schools, clinical, etc.)
- Provide case management services (information, plan referral and linkages) as needed
- Develop and maintain clinical records and program documentation (assessments, treatment plans, progress notes, termination summaries, etc.)
- Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual
- Completing performance reviews and discussing expectations with targeted case managers
- Assigning cases to targeted case managers
- Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees
- Supervise and provide consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations
Dependency Case Manager
Children’s Home Society
11.2010 - 04.2013
- Assess the safety and risk of children
- Conduct monthly home visits to ensure child safety
- Complete documents in a timely manner (Child Safety Assessments, progress notes, court documents, etc.)
- Attend court hearings in Dependency proceedings
- Provide and help with assisting children and families with needed services to preserve families
Child Protective Investigator
Department of Children and Families
03.2009 - 03.2010
- Interviewed clients on behalf of child abuse allegations
- Complete documents in a timely manner (Child Safety Assessments, progress notes, court documents, etc.)
- Intervened and made decisions based upon allegations and evidence researched and found upon visit
- Advocated for keeping children and families together
- Referred children and families to relevant and adequate services
Teacher, Substitute
Kelly Services
04.2008 - 04.2009
- Completed duties and responsibilities assigned to each teacher for whom I substituted
Cashier/Assistant Manager
Dollar Tree
08.2004 - 12.2006
- Assisted cashiers with their duties and responsibilities
- Stocked store when needed
- Closing manager; organized store and money at end of shift
Education
Bachelor of Science - Psychology
Florida Agricultural and Mechanical University
Tallahassee, Florida12.2007
Skills
- Microsoft Suite
- Word
- Excel
- PowerPoint
- Outlook
- Well Family System
- STMS (Statewide Travel Management System)
- People First
- HMS (Healthcare Management System)
References
Available Upon Request
Timeline
Operations and Management Consultant I-SES
Florida Department of Health- Healthy Start
04.2023 - Current
Human Services Program Specialist
Florida Department of Health-Healthy Start
04.2019 - 04.2023
Human Services Counselor III
Florida Department of Health-Healthy Start
08.2014 - 04.2023
Targeted Case Manager Supervisor/Human Resource Director
Open Arms TCM
04.2013 - 05.2014
Dependency Case Manager
Children’s Home Society
11.2010 - 04.2013
Child Protective Investigator
Department of Children and Families
03.2009 - 03.2010
Teacher, Substitute
Kelly Services
04.2008 - 04.2009
Cashier/Assistant Manager
Dollar Tree
08.2004 - 12.2006
Bachelor of Science - Psychology
Florida Agricultural and Mechanical University
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