Summary
Overview
Work History
Education
Skills
Professional Skills Summary
Languages
Timeline
Generic

Krystle Suarez

Hialeah,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Work from Home Customer Service Representative

Partner Hero Inc
12.2023 - 05.2024
  • Making outbound calls to Medicare patients, advising member how to maneuver the Wellth application and help with daily medication check-ins and reminders.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Taking inbound calls for prospects that wanted to enroll into the program.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Work from Home Customer Service Representative

Faneuil Inc.
01.2023 - 12.2023
  • Handling high volume inbound and outbound calls.
  • Making appointments for members in healthcare to assist them with receiving In Home services.
  • Helping with assistance of the manager as a trainer.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Work from Home Customer Service Representative

Teleperformance
01.2022 - 12.2022
  • Taking down clients information to pass on to the agency.
  • Attending customers by assisting to help find a local moving company to assist them with moving needs.
  • Tracked customer service cases and updated service software with customer information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Administrative Assistant / Bookkeeper

All Accounting Services
01.2018 - 11.2020
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Filling out deposit slips/ making deposits at the bank.
  • Handling all bookkeeping for corporations.
  • Making spreadsheets for bookkeeping on Excel.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained and processed invoices, deposits, and money logs.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Established QuickBooks accounting system to reflect accurate financial records.

Cashier/ Hostess

Corona Beach House
03.2016 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Upsold additional products and services to increase revenue.

Accounting Administrator

Intermedix
03.2012 - 02.2016
  • Posting payments for clients, working on Microsoft Excel with spreadsheets.
  • Improved accuracy in financial reporting by diligently reviewing and reconciling accounts on a regular basis.
  • Administered coding on all documents.
  • Established strong working relationships with colleagues across departments, enhancing the flow of financial information and fostering collaboration in achieving company goals.
  • Managed fixed asset records, ensuring proper classification, depreciation calculations, and disposal procedures were followed correctly.
  • Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Accounting Assistant

Master's Preparatory School
03.2009 - 12.2010
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Entered figures using 10-key calculator to compute data quickly.

Administrative Assistant

Advance Security Systems
02.2006 - 01.2009


  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Ran credit cards for clients alarm systems monthly.

Education

High School Diploma -

American Academy
Pinecrest, FL
08.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Delivery Scheduling
  • CRM software proficiency
  • Medical terminology knowledge

Professional Skills Summary

Bilingual in Spanish Professional with experience in Accounting, HealthCare, and Customer Service Representative working from home. Strong written and oral communications skills. High School Diploma with some College experience. Working with programs like Microsoft Excel Word and QuickBooks. Excellent interpersonal skills, phone manners, and office etiquette. Processing data entry and Collections manager. Mail merge, faxing, copying, filing, answering high call volumes phone lines. Highly motivated and a team player. Opening and closing referrals and patient files. Assisting in collecting monthly monies and opening and closing cash boxes. Working from home in a quiet environment helping members with health plans and answering any information on in their insurance.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Work from Home Customer Service Representative

Partner Hero Inc
12.2023 - 05.2024

Work from Home Customer Service Representative

Faneuil Inc.
01.2023 - 12.2023

Work from Home Customer Service Representative

Teleperformance
01.2022 - 12.2022

Administrative Assistant / Bookkeeper

All Accounting Services
01.2018 - 11.2020

Cashier/ Hostess

Corona Beach House
03.2016 - 12.2017

Accounting Administrator

Intermedix
03.2012 - 02.2016

Accounting Assistant

Master's Preparatory School
03.2009 - 12.2010

Administrative Assistant

Advance Security Systems
02.2006 - 01.2009

High School Diploma -

American Academy

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Krystle Suarez