Krystle Thorpe
Aztec,NM
Summary
Accomplished Concessions Manager at BHS with a proven track record in enhancing team cooperation and customer satisfaction. Expert in menu planning and marketing, significantly improving sales and operational efficiency. Recognized for exceptional customer service and food prep skills, fostering positive relationships and driving business success.
Overview
9
9
years of professional experience
Work History
Concessions Manager
BHS
07.2023 - Current
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
- Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
Long Term Substitute Teacher
BHS
08.2022 - 07.2023
- Organized lesson plans using teaching software for long-term interim assignments.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
Store Owner
Self
04.2016 - 03.2020
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM05-2000
Skills
- Customer Service
- Food Prep
- Menu Planning
- Marketing
Timeline
Concessions Manager
BHS
07.2023 - Current
Long Term Substitute Teacher
BHS
08.2022 - 07.2023
Store Owner
Self
04.2016 - 03.2020
High School Diploma -
Bloomfield High School
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