Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Williams

Houston,TX

Summary

Driven Pharmacy Technician and Patient Service Representative with a proven track record at CVS Specialty Pharmacy, adept in workflow optimization and maintaining confidentiality. Excelled in customer service and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Skilled in prescription filling and team collaboration, consistently delivering results beyond expectations.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

CVS Specialty Pharmacy
07.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Patient Service Representative

UnitedHealthcare
01.2015 - 05.2020
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.

Education

Associate of Science - Pre-Medicine

Houston Community College
Houston, TX
12.2025

High School Diploma -

Brenham High School
Brenham, TX
05.2009

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Labeling Accuracy
  • Medication labels
  • Data Entry
  • Prescription Filling and Labeling
  • Prescription Refill Fulfillment
  • HIPAA Compliance
  • Customer Service
  • Updating medication histories
  • Verifying orders

Timeline

Pharmacy Technician

CVS Specialty Pharmacy
07.2020 - Current

Patient Service Representative

UnitedHealthcare
01.2015 - 05.2020

Associate of Science - Pre-Medicine

Houston Community College

High School Diploma -

Brenham High School

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Krystle Williams