KRYSTLE WOODS
conroe,TX
Summary
Experienced Correctional Officer with over 10 years in high-pressure environments, including facilities for Immigration and United States Marshal. Skilled in managing diverse situations and maintaining order during emergencies. Proven ability to document daily activities accurately and implement effective time management strategies.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Arise Work From Home
Miramar, FL
06.2019 - Current
- Resolved customer inquiries efficiently through various communication channels including phone, chat, and email.
- Provided tailored solutions to enhance customer satisfaction and loyalty.
- Documented customer interactions accurately in CRM system for consistent follow-up and issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
M P Security, Inc.
Conroe, TX
01.2018 - 09.2018
- Monitored and authorized entrance of residents, visitors, and other persons to prevent theft and ensure security of premises.
- Patrolled industrial or commercial premises to detect signs of intrusion and secure doors, windows, and gates.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Documented daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
Juvenile Probation Officer
Harris County Juvenile Detention Center
Houston, TX
06.2017 - 10.2017
- Facilitated discussions with offenders on the impact of drug and alcohol abuse and anger management issues on their criminal behavior.
- Discuss with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in their criminal behavior.
- Collected comprehensive background information on offenders through interviews with offenders, their families and friends, and relevant community contacts.
- Develop rehabilitation programs for offenders, establishing rules of conduct and goals.
Correctional Officer
Joe Corley Detention Facility
Conroe, TX
09.2008 - 06.2017
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Respond to emergencies, such as escapes.
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
- Supervise or perform searches of inmates or their quarters to locate contraband items.
- Take, receive, or check periodic inmate counts.
- Supervised searches of inmates and quarters to locate contraband and maintain safety.
- Monitored subordinate behavior to ensure professionalism and adherence to institutional standards.
- Completed administrative paperwork and supervised maintenance of records to ensure compliance and accuracy.
- Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations.
- Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
- Transported offenders securely to ensure their timely arrival at designated locations on foot or by driving vehicles, such as trailers, vans, or buses.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2003
Associate of Arts - undefined
University of Phoenix
Phoenix, AZSkills
- Customer and Personal Service
- Active Listening
- Complex Problem Solving
- Judgment and Decision Making
- Conflict resolution
- Public safety
- Active Learning
- Reading Comprehension
- Conflict Resolution
Timeline
Customer Service Representative
Arise Work From Home
06.2019 - Current
Security Guard
M P Security, Inc.
01.2018 - 09.2018
Juvenile Probation Officer
Harris County Juvenile Detention Center
06.2017 - 10.2017
Correctional Officer
Joe Corley Detention Facility
09.2008 - 06.2017
Associate of Arts - undefined
University of Phoenix
High School Diploma -
Conroe High School