Summary
Overview
Work History
Education
Skills
Websites
Technical Skills
Timeline
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KRYSTLE PERRYMAN

Dallas,TX

Summary

Detail-oriented professional with extensive experience in customer service and operational coordination. Proven expertise in schedule management, real-time communication, and regulatory compliance. Demonstrated ability to excel in high-pressure environments while delivering exceptional service and maintaining professionalism. Track record of exceeding performance goals in fast-paced settings, fostering positive customer relationships and enhancing loyalty.

Overview

11
11
years of professional experience

Work History

CUSTOMER SERVICE AGENT

SOUTHWEST AIRLINES
Dallas, Texas
05.2022 - Current
  • Coordinated boarding, gate changes, and last-minute schedule adjustments through constant communication with ramp, flight, and scheduling teams.
  • Assisted in training new team members, enhancing onboarding efficiency and team performance.
  • Provided real-time support and information to flight crews, passengers, and operations staff.
  • Collaborated with Network Operations Team during irregular operations to ensure proactive customer communication and experience.

PROCUREMENT PLANNER

COMCAST BUSINESS
OAKBROOK, ILLINOIS
08.2019 - 10.2021
  • Executed complex scheduling and crew coordination tasks, ensuring operational integrity during irregular operations.
  • Coordinated delivery and inventory schedules to resolve fulfillment discrepancies using Oracle and Salesforce.
  • Managed daily scheduling conflicts and technician material readiness to align with service timelines.
  • Completed training programs, while demonstrating proficiency in high-volume, time-sensitive scheduling environments.

TECH 2 SERVICE ASSURANCE AGENT

COMCAST BUSINESS
NAPERVILLE, ILLINOIS
10.2015 - 06.2019
  • Efficiently resolved scheduling conflicts, legal issues, and system errors.
  • Analyzed and processed scheduling tickets using multi-line phone systems and diverse software.
  • Maintained high customer satisfaction through strong interpersonal and service skills.
  • Managed customer communications, including status updates and inbound calls.
  • Contributed to team efforts by achieving results and participating in projects.

ACCOUNT REPRESENTATIVE TEAM LEAD

PIVOTAL HOME SOLUTIONS
NAPERVILLE, ILLINOIS
01.2015 - 10.2015
  • Trained representatives on workflow efficiency and policy adherence to streamline operational processes.
  • Managed high-demand service accounts by aligning scheduling with available resources.
  • Developed training materials and led team briefings to enhance operational outcomes.
  • Served as Subject Matter Expert (SME) for tools and internal platforms.
  • Provided real-time technical support, significantly improving team performance.

Education

BACHELOR OF SCIENCE - GENERAL STUDIES

WESTERN ILLINOIS UNIVERSITY
MACOMB, IL
12.2017

ASSOCIATE OF ARTS - ACCOUNTING

JOLIET JUNIOR COLLEGE
JOLIET, IL
12.2010

Skills

  • Microsoft Office Suite
  • Technical support
  • Multi-line phone systems
  • Conflict resolution
  • Performance analysis
  • Problem solving
  • Training development
  • Flight operations coordination
  • Team collaboration

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook, Teams)

• Systems (Altea, ARD)

• Technical Support

• Multi-Line Phone & Communication Systems

• Avaya System

• Microsoft Fundamentals Certification- In Process

Timeline

CUSTOMER SERVICE AGENT

SOUTHWEST AIRLINES
05.2022 - Current

PROCUREMENT PLANNER

COMCAST BUSINESS
08.2019 - 10.2021

TECH 2 SERVICE ASSURANCE AGENT

COMCAST BUSINESS
10.2015 - 06.2019

ACCOUNT REPRESENTATIVE TEAM LEAD

PIVOTAL HOME SOLUTIONS
01.2015 - 10.2015

BACHELOR OF SCIENCE - GENERAL STUDIES

WESTERN ILLINOIS UNIVERSITY

ASSOCIATE OF ARTS - ACCOUNTING

JOLIET JUNIOR COLLEGE

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