Summary
Overview
Work History
Education
Skills
Timeline
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KRYSTLE RENEE KING

Sr Administrative Assistant
Pacifica,CA

Summary

ABOUT ME - Goal-driven and results-oriented administrator with over 8 years of strategic planning, administrative, and management experience in an increasingly complex healthcare and tech environment.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

SR ADMINISTRATIVE ASSISTANT

LinkedIn
Sunnyvale, CA
01.2022 - Current
  • Administrative support:
  • Manage complex calendars and to-do lists to support leaders and teams for increased organization and productivity.
  • Coordinate, plan, and execute weekly, monthly, and quarterly staff meetings, offsites, and team events.
  • Create and prepare deliberate agendas and decks, with action items for team meetings, all hands, and town halls.
  • Create and update records and files in content management systems such as MS SharePoint, PowerPoint, EXCEL and others to maintain document compliance.
  • Arrange business travel details and submit expense reports for leaders.
  • Identify communication channels to set roadmap to engage the teams and distribute information.
  • Conduct research to assist with routine tasks and special projects.
  • Act as backup for other employees by providing support and adapting to requirements of department.
  • Program management:
  • Manage, drive, and execute programs with numerous sub-projects.
  • Engage and work alongside cross-functional stakeholders to manage strategic initiatives.
  • Identify program obstacles, communicate possible impacts to team and provide monthly high level updates to leader.
  • Orchestrate smooth and efficient program development by collaborating cross-functionally across departments.
  • Leverage project management processes and tools to define and execute projects.

PRACTICE COORDINATOR

UCSF CANCER CENTER
SAN FRANCISCO, CA
10.2019 - 12.2021
  • Communication: Partner with administrative, clinical, and management team to support practice operations and interventions efforts, while serving as the public face and point of contact of the practice and primary resource for patients.
  • Attend weekly meetings and take accurate minutes to ensure follow up on action items for the administrative and clinical team.
  • Healthcare administration: Manage multiple Outlook calendars, coordinate and prioritize patient appointments, procedures, surgeries, insurance authorizations, Apex InBasket messages, telephone encounters, CRM messages to meet daily, weekly, and monthly timelines with accuracy.
  • Standard operating procedures: Maintain and generate data and notes on various software programs including MS Outlook, Excel, PowerPoint and Apex.

PRACTICE MANAGER

360 MEDICAL WEIGHT SPECIALISTS
WALNUT CREEK, CA
09.2015 - 10.2019
  • Healthcare administration: Facilitated daily clinic operations and administration, including answering telephones, scheduling patients, billing and email follow ups.
  • Human resources: Managed, assisted and supported human resource functions, including job analysis, employee relations, recruiting, interviewing, hiring candidates, onboarding and processing payroll . Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Account management: Responsible for managing all vendor accounts, including increasing sales, promoting online business and physician referrals, and serving as the central point of contact.
  • Sales: Met sales quotas and weekly targets by acquiring new patients and maintaining existing relationships -improved patient retention and increased sales by 30% with online promotions and email campaigns.
  • Communication: Collaborated and partner with chief physician and physician assistant to operate rapidly growing medical weight loss clinic, serving 110 – 130 patients per week.
  • Strong analytical thinker who is detailed oriented and goal-driven with strong written and interpersonal communication skills.

INTAKE COORDINATOR

GENENTECH
SOUTH SAN FRANCISCO, CA
08.2014 - 09.2015


  • Standard operating procedures: Conducted email campaigns and composed, edited, and prepared content for social media accounts, business website, program handouts, claim forms, and patient progress update letters for referring physicians.
  • Program management: Forecasted, monitored, analyzed and evaluated operational needs, daily product inventory and coverage, Data management: Performed initial data entry into the Access
  • Solutions Salesforce system.
  • Compliance: Proactively reviewed documents for potential adverse events and immediately reported to Genentech U.S. Drug and Safety policies.
  • Operating procedures: Created and updated Standard Operating Procedures and Job Aids for the department to use to ensure patient care was being provided compliantly.

INTAKE COORDINATOR

ACTELION PHARMACEUTICALS
SOUTH SAN FRANCISCO, CA
09.2013 - 09.2014
  • Case management: Screened patients for financial support, benefit verifications and prior authorizations.
  • Account management: Managed leading pharmacy account and facilitated calls, emails, and expedited all urgent cases to eliminate any process gaps to ensure patients received treatment in a timely manner.
  • Communication: Trained new Data Entry Coordinators on the enrollment and patient treatment gap process.

Education

Bachelor of Science - Public Health Education

SAN FRANCISCO STATE
San Francisco, CA
08.2008 - 01.2013

Human Resources -

CAL STATE EAST BAY
06.2018 - 09.2018

Skills

    Process optimization

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Timeline

SR ADMINISTRATIVE ASSISTANT

LinkedIn
01.2022 - Current

PRACTICE COORDINATOR

UCSF CANCER CENTER
10.2019 - 12.2021

Human Resources -

CAL STATE EAST BAY
06.2018 - 09.2018

PRACTICE MANAGER

360 MEDICAL WEIGHT SPECIALISTS
09.2015 - 10.2019

INTAKE COORDINATOR

GENENTECH
08.2014 - 09.2015

INTAKE COORDINATOR

ACTELION PHARMACEUTICALS
09.2013 - 09.2014

Bachelor of Science - Public Health Education

SAN FRANCISCO STATE
08.2008 - 01.2013
KRYSTLE RENEE KINGSr Administrative Assistant