Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystn Cinelli

Newton,NH

Summary

Focused and organized with 13 years of experience in applying project management skills with the ability to plan, schedule, lead and train team members to achieve goals and meet success criteria.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional Director

LetGoYourMind
Concord, NH
02.2022 - Current
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Promoted positive customer experience through day-to-day supervision and management of each program location.
  • Delegated daily tasks to Program Directors & Counselors, streamlining daily progress and efficiency.
  • Interviewed and hired strong candidates for team openings, using job fairs, online hiring platforms (Indeed, Handshake, etc.) and social media to find applicants.
  • Scheduled employees for camp weeks, and found coverage where needed.
  • Communicated with staff, parents and admin team to encourage highest quality of service.
  • Attended weekly meetings to discuss and optimize strategies.
  • Assisted in recruiting, hiring and training of team members.

Owner/Artistic Director

Miss Krystn's Dance Studio
Wakefield, MA
08.2011 - 10.2020
  • Daily operations of the dance studio
  • Scheduling classes, yearly calendar, staff, meetings, new programs
  • Weekly and monthly billing & budgeting
  • Oversees all studio renovations, maintenance updates & supplies
  • Oversees all training of new instructors and staff through week-long dance courses and in-studio training program which covers safety, sexual harassment,
  • COVID-19 protocols, and drug policy
  • Updated all registration forms, employee manuals in relation to quality assurance, safety, personal conduct and operating procedures
  • Managed all social media platforms, events and website updates
  • Managed the status of all staff who hold a specific dance certificate that requires regular re-certification, etc
  • Organized, planned and executed professional dance recitals each year including the creating and designing of all programs, ordering costumes, venue rental, setting up ticket sales, coordinating backstage and FOH crew, etc.
  • Created arts organization's seasonal performance and exhibition program and selected performers and artists for upcoming events.
  • Contributed to creative process through original ideas and inspiration.
  • Established and maintained productive, professional working relationships to promote beneficial project results.

Children's Program Director

Dedham Health & Athletic Complex, Children
Dedham, MA
05.2008 - 08.2011
  • Oversaw daily operations of both the "Downtown" kids space (ages 6 months - 7 yrs) and Youth Center (ages 7-15)
  • Implemented new recruiting strategies and conducted club tours to bring in more families & clients to the club/register them for Summer Club, Summer Camp and/or as a Health Club Member
  • Conducted an average of 20+ interviews per year for both in-house child care and seasonal camp counselors and lifeguards
  • Assisted in the training of lifeguards, counselors, party staff and childcare staff (indoor rock climbing/belay training, kids classes, Kids Night Out events, tree house/playroom activities, kids classes, etc.)
  • Participated in monthly numbers meetings with all other department heads to review budget plans, ideas on how to increase revenue, current numbers compared to years past, etc.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Maintained and updated project related documents.

Education

Fitchburg State University

Skills

  • Sales Promotion
  • Customer Service
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Google Drive
  • Microsoft Excel

Certification

Training/Management Red Cross CPR/First Aid Certified (updated as of July 2020) Lifeguard Training through Ellis & Assoc.

Timeline

Regional Director

LetGoYourMind
02.2022 - Current

Owner/Artistic Director

Miss Krystn's Dance Studio
08.2011 - 10.2020

Children's Program Director

Dedham Health & Athletic Complex, Children
05.2008 - 08.2011

Fitchburg State University

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Krystn Cinelli