Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Krystofer Nielsen

Goodyear

Summary

Professional small business owner with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations. Skilled in contract negotiation and fostering strong client relationships, driving repeat business and referrals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner

Diamond Quality Heating & Air
10.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Supervisor

Airstream Heating & Air
08.2005 - 09.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Streamlined workflow for faster job completion through effective communication with team members.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
  • Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.

Education

Antelope Valley High School
Lancaster, CA
05-2009

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Strategic planning
  • Project estimating
  • Staff management
  • Staff hiring
  • Team oversight
  • Consulting
  • Sales leadership
  • Bidding processes
  • Contract management
  • Sales management
  • Cost reduction
  • Budget development
  • Labor relations
  • Human resources
  • Sales strategy development
  • Service quality assurance
  • Process optimization
  • Sales oversight
  • Hiring and staffing
  • Growth strategy implementation
  • Strategic project planning
  • Contract negotiation expertise
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Goal setting
  • Quality assurance
  • Inventory control
  • Inventory management
  • Business leadership
  • Purchasing and planning
  • Schedule management
  • Staff training/development
  • Delegating work
  • Performance improvement
  • Employee relations
  • Customer retention
  • Employee motivation
  • Sales strategies
  • Hiring and onboarding
  • Operations oversight
  • Employee scheduling

Certification

  • Licensed, Insured, and Bonded C20 HVAC Contractor in the state of CA
  • EPA Certification

Languages

English
Full Professional

Timeline

Owner

Diamond Quality Heating & Air
10.2015 - Current

Supervisor

Airstream Heating & Air
08.2005 - 09.2015

Antelope Valley High School

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