Krystol Martinez
Albuquerque
Summary
Dynamic professional with extensive experience at CT Power, excelling in client relationship building and office management. Proven track record in reducing downtimes and enhancing operational efficiency. Skilled in data entry and multitasking, I thrive in fast-paced environments, ensuring exceptional service delivery and fostering positive team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales & Rental Coordinator
CT Power
04.2021 - Current
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Participated in industry events and trade shows to stay current on market trends and establish valuable networking connections.
- Managed daily operations of the front office, overseeing staff scheduling, payroll processing, and other administrative tasks as needed.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
Office Manager
CT Power
04.2021 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling, meetings, and travel arrangements for senior management.
- Oversaw inventory control, implementing systems for tracking supplies and reducing costs.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Trained new employees on office procedures and best practices to enhance team performance.
Executive Administrative Assistant
Shamrock Foods
07.2018 - 04.2020
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Managed communication flow between executives and stakeholders, enhancing information dissemination and collaboration.
- Organized company events and meetings, fostering a positive corporate culture through effective logistical planning.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Replenishment Manager
US Foods
06.2013 - 07.2018
- Led inventory management initiatives, optimizing stock levels to enhance product availability.
- Developed replenishment strategies, ensuring alignment with sales forecasts and demand trends.
- Streamlined ordering processes using advanced ERP systems to reduce lead times.
- Collaborated with cross-functional teams to improve supply chain efficiency and accuracy.
- Established relationships with suppliers to facilitate timely deliveries and resolve discrepancies effectively.
- Analyzed historical sales data to identify trends and inform future purchasing decisions, maximizing profitability.
Secretary
US Foods
06.2013 - 07.2018
- Coordinated office communications and maintained efficient scheduling for team members.
- Managed document preparation, ensuring accuracy and compliance with organizational standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Customer Service Representative
CRICKET COMMUNICATIONS, INC
03.2010 - 06.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software, ensuring accurate record-keeping and data entry.
- Trained new team members on company policies and customer service best practices.
- Developed and implemented process improvements to enhance service delivery efficiency.
- Conducted follow-up communications to ensure customer satisfaction and resolve outstanding concerns.
- Maintained knowledge of product offerings to provide informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Manzano High School
AlbuquerqueSkills
- Multitasking proficiency
- Scheduling and planning
- Client relationship building
- Office management
- Lease negotiation
- Data entry
- Payroll processing
- Team collaboration
Certification
CPR Certification
Timeline
Sales & Rental Coordinator
CT Power
04.2021 - Current
Office Manager
CT Power
04.2021 - Current
Executive Administrative Assistant
Shamrock Foods
07.2018 - 04.2020
Replenishment Manager
US Foods
06.2013 - 07.2018
Secretary
US Foods
06.2013 - 07.2018
Customer Service Representative
CRICKET COMMUNICATIONS, INC
03.2010 - 06.2013
High School Diploma -
Manzano High School
Similar Profiles
Tyler J. RoyTyler J. Roy
Retail Sales and Parts Associate at CT Power And SportRetail Sales and Parts Associate at CT Power And Sport
Pamela HumphreyPamela Humphrey
Accounts-Payable-Specialist at Town Of Canton CT / BOE Canton CTAccounts-Payable-Specialist at Town Of Canton CT / BOE Canton CT
Yesenia CardonaYesenia Cardona
Secretary 2 at State of CT/ Southern CT State UniversitySecretary 2 at State of CT/ Southern CT State University
Tyler McBrideTyler McBride
Student Teacher, Middle Grades at Future Teachers of AmericaStudent Teacher, Middle Grades at Future Teachers of America
Cecilia FernadnezCecilia Fernadnez
Patient Access Representative at Albuquerque Health Care for the HomelessPatient Access Representative at Albuquerque Health Care for the Homeless