Krystol McCubbin
Sutherland,VA
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. Extremely organized, with the ability to multi tasks, prioritize tasks and work with little to no supervision. With a strong customer service background due to various job training (10+ years) and skilled in Microsoft Office ( Word, Excel, powerpoint, outlook) as well as my other clerical skills will be a strong asset to The Country Club of Petersburg.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Culinary Aide
Dunlop House
01.2023 - Current
- Enhanced customer satisfaction by delivering timely and accurately prepared meals.
- Promoted a safe working environment by maintaining a clean and organized kitchen space.
- Ensured proper food handling practices, resulting in reduced waste and increased safety.
- Collaborated with culinary team members to ensure smooth operations and exceptional service.
- Provided excellent customer service, addressing special dietary needs and requests promptly and courteously.
- Upheld strict sanitation standards by diligently cleaning equipment, surfaces, dishes according to established protocols.
- Followed food safety practices and sanitation guidelines.
Cashier
Chick-fil-A
07.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
Receptionist/Cafe Manager
American Family Fitness Ceter
02.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Developed and implemented strategies to promote cafe products and increase sales.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
Membership Director
American Family Fitness Center
07.2006 - 08.2009
- Increased membership retention by developing and implementing targeted engagement strategies.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Advanced High School Diploma -
Matoaca High School
Chesterfield, VA06.2005
Skills
- Food Preparation
- Attention to detail
- Time management
- Customer service
- Teamwork abilities
- Customer Engagement
- Cleaning and Sanitizing
- Product Recommendation
- Product Restocking
- Point of Sale Proficiency
- Payment Processing
- Returns Processing
- Cash Handling
- Staff Training
- Inventory Management
- Product Knowledge
- Organizational Abilities
- Guest Inquiries
- Work Ethic and Integrity
Languages
Spanish
Elementary
Certification
Customer Relations Training CapitalOne December 12, 2003 David G. Potts and Kristin P.
Timeline
Culinary Aide
Dunlop House
01.2023 - Current
Cashier
Chick-fil-A
07.2019 - 04.2021
Receptionist/Cafe Manager
American Family Fitness Ceter
02.2018 - 10.2019
Membership Director
American Family Fitness Center
07.2006 - 08.2009
Advanced High School Diploma -
Matoaca High School
Similar Profiles
Dwayne Johnson Jr.Dwayne Johnson Jr.
Final Tire Inspector/ Press Operator at Dunlop Tires—Sumitomo RubberFinal Tire Inspector/ Press Operator at Dunlop Tires—Sumitomo Rubber
Amr M. TarekAmr M. Tarek
Chief Accountant at General Technology, General Egypt Co, General Free zones Co (DUNLOP Tyres)Chief Accountant at General Technology, General Egypt Co, General Free zones Co (DUNLOP Tyres)
Mzwandile NgubaneMzwandile Ngubane
Electro/Mechanical Technician at Dunlop Industrial ProductsElectro/Mechanical Technician at Dunlop Industrial Products
Mitchell LancasterMitchell Lancaster
Site Safety & Health Officer at A Gold Belt CompanySite Safety & Health Officer at A Gold Belt Company
Kayla BensonKayla Benson
Procurement Specialist at AdvansixProcurement Specialist at Advansix