Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Krystopher Garrett

Dallas,TX

Summary

Results-driven HRIS Specialist with 5 years of experience in leveraging technology for operational excellence. Proven success in streamlining processes, enhancing data accuracy, and building positive employee relations. Transitioned seamlessly from customer service, bringing strong communication and problem-solving skills to HR.

Overview

6
6
years of professional experience

Work History

HRIS Specialist

Goosehead Insurance Agency
06.2023 - Current
  • Enhanced HRIS efficiency by streamlining data entry processes and implementing automated workflows.
  • Reduced data errors by conducting regular audits of the HRIS system, ensuring data integrity.
  • Streamlined onboarding process, ensuring timely completion of all necessary documentation for new hires.
  • Served as a key resource for employees experiencing difficulties navigating HR systems, providing prompt assistance when needed.
  • Applied data analysis to tasks, identifying business challenges and designing potential operational enhancements.

Human Resource Specialist

Goosehead Insurance Agency
08.2021 - 06.2023
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Implemented and supervised orientation procedures for new hires.
  • Reviewed job postings and job descriptions for boards.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.

Service Agent

Goosehead Insurance Agency
08.2020 - 08.2022
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Constantly providing daily education to existing customers to ensure they understand their policies.
  • Manage retention of customers accounts by actively listening to concerns and complaints.

Stylist Care Manager

J.Hilburn
08.2018 - 04.2020
  • Monitoring performance; identifying and resolving problems; preparing and completing action plans, system audits, and quality assurance analyses for operational improvement.
  • Administered changes within the CRM platform to increased productivity by 10%.
  • Developed processes with other departments to improve Stylist/client experience.
  • Generating weekly reports to the executive team.

Stylist Care Team Lead

J.Hilburn
08.2017 - 08.2018
  • Provide daily direction to ensure that emails and phone calls are answered in a timely, efficient and knowledgeable manner.
  • Training, developed, and counseled assessment of team members.
  • Provide status reporting of team activities such as number of cases resolved, average case (email) handle time, number of calls taken, individual First Contact Resolution rate and overall Independent Stylist satisfaction ratings.
  • Developed clear and concise FAQ’s for new processes, sales programs, and systems.

Education

University of Arkansas, Fayetteville
Fayetteville, AR

Skills

  • Employee Feedback Management
  • Change Management
  • New Hire Onboarding
  • Process Improvement
  • Personnel Management
  • Cross-functional Collaboration
  • Gap Analysis
  • Management Development
  • HR Analytics

Affiliations

Goosehead's Community Outreach Program

Timeline

HRIS Specialist

Goosehead Insurance Agency
06.2023 - Current

Human Resource Specialist

Goosehead Insurance Agency
08.2021 - 06.2023

Service Agent

Goosehead Insurance Agency
08.2020 - 08.2022

Stylist Care Manager

J.Hilburn
08.2018 - 04.2020

Stylist Care Team Lead

J.Hilburn
08.2017 - 08.2018

University of Arkansas, Fayetteville

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Krystopher Garrett