Summary
Overview
Work History
Education
Skills
Timeline
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KRYSTOPHER HERNANDEZ

Pompano Beach

Summary

Client-focused and results-driven professional with over seven years of experience in operations, team leadership, and customer service. Proven ability to manage workflows, support high-performing teams, and maintain high levels of client satisfaction, and operational accuracy. Strong foundation in computer science and a background in cash handling, KPI tracking, and service delivery. Eager to bring attention to detail and a client-first mindset to a Wealth Management Client Associate role at Bank of America.

Overview

9
9
years of professional experience

Work History

Assistant Manager / Supervisor

Amazon
Pompano Beach
12.2024 - Current
  • Supervise logistics and delivery operations for 20+ team members, maintaining a 98% on-time delivery rate.
  • Train and mentor team members on operational standards, customer protocols, and compliance.
  • Manage daily cash reporting and reconciliation for company-issued equipment and petty cash tracking.
  • Collaborate with upper management to track KPIs, adjust staffing, and improve cost-efficiency.
  • Resolve delivery, personnel, and inventory discrepancies in real time to minimize customer impact.

Operations Manager

Johnny’s Hungry Hoagies
01.2023 - 11.2024
  • Directed operations across multiple locations with oversight of daily cash flow, inventory, and payroll.
  • Conducted monthly P&L reviews and applied findings to improve operational profitability.
  • Implemented employee development plans and performance improvement initiatives.
  • Strengthened vendor relationships, reduced waste, and increased efficiency by optimizing supply chains.
  • Maintained regulatory and internal compliance for all financial and labor processes.

Assistant Manager

Jersey Mike’s Subs
01.2017 - 01.2023
  • Led front-end customer operations and handled conflict resolution to maintain satisfaction and retention.
  • Reconciled registers, handled deposits, and ensured end-of-day cash balance accuracy.
  • Recruited, trained, and evaluated new team members while promoting a culture of accountability.
  • Created labor schedules, tracked overtime, and maintained compliance with labor law standards.
  • Improved inventory accuracy and reduced cost waste by over 10% through new tracking systems.

Education

Associate of Science - Computer Science

Broward College
01.2022

Skills

  • Client Relationship Management
  • Cash Handling & Reconciliation
  • Calendar & Scheduling Coordination
  • Cross-Team Communication
  • Performance Metrics & Reporting
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • CRM Systems
  • Administrative Tools
  • Inventory Management
  • Expense Management
  • Team Supervision
  • Training
  • Operational Compliance
  • Operational Efficiency

Timeline

Assistant Manager / Supervisor

Amazon
12.2024 - Current

Operations Manager

Johnny’s Hungry Hoagies
01.2023 - 11.2024

Assistant Manager

Jersey Mike’s Subs
01.2017 - 01.2023

Associate of Science - Computer Science

Broward College

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