Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Krystopher Santiago

Krystopher Santiago

The Bronx,NY

Summary

Dynamic professional with over 4 years of experience in managing customer inquiries, targeting specific needs, and fostering collaboration across teams. Proficient in IT support, sales strategies, de-escalation techniques, delivery optimization, and exceptional customer service. Proven track record of working effectively with diverse teams to drive results and achieve organizational objectives. Committed to enhancing customer satisfaction through innovative solutions and proactive engagement.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Freedom Care LLC/PPL
11.2024 - Current
  • Medication reminders and documentation.
  • Companionship and emotional support.
  • Mobility assistance and patient safety.
  • Assist family member with meal preparation and nutrition upkeep.
  • Performed laundry, grocery shopping, and other light housekeeping duties as instructed by the client.

Sales Associate

Snipes
11.2024 - 03.2025
  • Worked on asset protection by ensuring all customers were in sight while also monitoring the front and ensuring all items were properly alarmed and disarmed after purchase.
  • Managed efficient cash register operations.
  • Worked across all departments of the store, selling products to meet a sales goal each week, increasing stock organization and fulfillment, and assisting customers with outfit design, including shoe selection.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.

Delivery Driver

Amazon/Flex
01.2024 - 09.2024
  • Time Management: Efficiently planning and executing delivery routes to meet tight schedules and prioritize tasks for timely deliveries.
  • Problem-Solving: Overcoming delivery obstacles like traffic or incorrect addresses, ensuring successful deliveries despite challenges.
  • Operated 16-foot and 20-foot trucks, ensuring timely deliveries within tight schedules and enhancing customer satisfaction.

Lime Driver

Rahman Logistics
06.2023 - 12.2023
  • Enhanced efficiency by mastering time-sensitive tasks, consistently meeting 1-hour deadlines through strategic planning and prioritization.
  • Learned essential patience and hospitality.
  • Responded with ease to sudden changes in routes and schedules.

Dasher/Shopper

DoorDash/Instacart
07.2020 - 08.2023
  • Increased time management while working quickly but safely and efficiently in ever-changing environments, leading to improvement in resilience and work ethic.
  • Handled and spoke to many different people constantly, increasing my communication skills and critical thinking.

Internship

Innovative Health Systems
09.2022 - 05.2023
  • Managed diverse personalities in addiction treatment, honing adaptability and interpersonal abilities.
  • Successfully defused high-stress and potentially dangerous situations, ensuring a safe environment.

IT Technician

Pace University
01.2022 - 05.2023
  • Developed knowledge of Office 365 applications.
  • Managed incoming telephone calls and operated a ticketing system both remotely and in the office.
  • Effectively communicated technical information to non-technical users, fostering understanding and cooperation.
  • Utilized remote desktop tools to troubleshoot and resolve issues for geographically dispersed users.
  • Trained new hires within a short period, enhancing team performance and fostering a collaborative environment through effective onboarding practices.
  • Successfully coordinated with cross-functional teams to escalate and resolve complex technical issues, contributing to efficient service delivery.
  • Hybrid-Remote Setting

Package Handler and Unloader

UPS
11.2019 - 02.2021
  • Worked very fast but efficiently while loading/unloading and developed great memory skills.
  • Learned shipping and packaging systems and moved up to more packages and trucks.
  • Worked and handled many different environments mentally and physically.

Sales Associate

Old Navy
08.2019 - 08.2020
  • Thrived in a fast-paced retail environment, demonstrating the ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Engaged with and helped customers find/create outfits.
  • Created a safe and welcoming environment for customers to shop.

Education

Post-Graduate Certificate - Cyber Security

Quickstart
New York, NY
12-2025

Bachelor of Arts - Applied Psychology and Human Relations

Pace University
Pleasantville, NY
05.2023

Skills

  • Effective communicator
  • Meticulous attention to detail
  • Strong verbal communication
  • Skilled in utilizing digital platforms
  • Effective conflict mediation
  • Analytical reasoning
  • Customer experience enhancement
  • Customer engagement
  • Crisis management
  • Strong organizational abilities
  • Quick decision maker
  • Adaptability to change
  • Experienced with Google Suite applications
  • Strategic innovation development
  • Effective leadership
  • Experience with Microsoft applications
  • Analytical problem-solving
  • Workplace professionalism
  • Project coordination
  • Rapid learner
  • Effective relationship management
  • Experience in remote team dynamics
  • Research and Analysis
  • Proficient in software applications
  • Strong interpersonal skills in teams
  • Technical troubleshooting

Awards

Dean's list

Timeline

Home Health Aide

Freedom Care LLC/PPL
11.2024 - Current

Sales Associate

Snipes
11.2024 - 03.2025

Delivery Driver

Amazon/Flex
01.2024 - 09.2024

Lime Driver

Rahman Logistics
06.2023 - 12.2023

Internship

Innovative Health Systems
09.2022 - 05.2023

IT Technician

Pace University
01.2022 - 05.2023

Dasher/Shopper

DoorDash/Instacart
07.2020 - 08.2023

Package Handler and Unloader

UPS
11.2019 - 02.2021

Sales Associate

Old Navy
08.2019 - 08.2020

Post-Graduate Certificate - Cyber Security

Quickstart

Bachelor of Arts - Applied Psychology and Human Relations

Pace University

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