Krystsina Drozd

• Oversaw procurement and inventory operations, ensuring seamless order processing, and timely shipments.

• Coordinated accounts and reconciled monthly reports to support financial accuracy.

• Trained team members to ensure cross-functional role coverage and optimized processes.

• Maintained and updated company records, including invoices and shipping labels.

• Reduced processing and shipping errors by 60%, and improving order fulfillment speed by 40%.

• Managed the day-to-day operations of the e-commerce platform, including product management, website content updates, and customer service.

• Processed and reviewed over 400 visa and passport applications per week with 99% accuracy.
• Improved applicant communication efficiency, reducing processing delays.
• Managed high-volume inquiries, resolving 95% of issues within the first point of contact.
• Assisted in streamlining internal procedures, increasing overall operational efficiency.

• Ensured a 98% compliance rate with UK visa processing regulations.
• Reduced document processing errors by 25% through enhanced quality control measures.
• Maintained strict adherence to data protection policies, achieving 100% compliance in audits.

• Increased brand revenue by 35% through strategic sales and marketing initiatives.
• Boosted customer retention by 20% through personalized client engagement strategies.
• Negotiated supplier contracts, reducing procurement costs
• Handled sensitive documents and translated materials for business operations.

• Increased on-time delivery rates through improved logistics planning.
• Streamlined office logistics by creating effective scheduling and planning processes.
• Enhanced sales through targeted marketing campaigns and by fostering client relationships.
• Trained staff in administrative and customer service procedures to improve team performance.