Project Manager & UAT Lead with extensive experience supporting Apple’s global initiatives across multiple internal systems. Skilled in project planning, requirements alignment, cross-functional leadership, risk management, UAT governance, and release readiness. Strong communicator experienced in driving clarity, removing blockers, and delivering scalable solutions. Adept at leveraging AI tools to accelerate documentation, planning, triage analysis, and reporting.
Overview
7
7
years of professional experience
Work History
Project Manager/UAT Lead
TEKsystems for Apple
08.2024 - Current
Own end-to-end project timelines, requirement clarification, scope alignment, and risk mitigation.
Drive cross-functional communication between engineering, product, operations, SMEs, and regional partners.
Facilitate deployment checkpoints, project meetings, readiness reviews, and decision-making alignment.
Manage UAT planning and execution for select initiatives to ensure functional and business readiness.
Utilize Apple tools to support workflow, documentation, and reporting.
Adapt processes using Agile and Waterfall methodologies based on project complexity and stakeholder needs.
Lead and manage UAT planning and execution across multiple simultaneous cross-functional eCommerce and Content projects.
Partner with product, engineering, and business teams to drive testing strategy and identify test scenarios aligned with E2E customer journey and business processes.
Own UAT test planning, creation of test cases, defect tracking, and test execution using industry best practices.
Facilitate communication and alignment across UAT testers, SMEs, and project teams to ensure quality delivery and readiness for launch.
Proactively identify risks, escalate critical issues, and drive resolution while maintaining clear documentation and stakeholder updates.
Key Achievements:
Avoided $1.4M+ in non-compliance costs through improved workflows and governance.
Prevented a $1M platform rebuild by identifying requirement conflicts before development.
Improved forecasting accuracy by 15–20% through workflow optimization.
Enhanced anomaly detection capabilities by 50%+ across operational reporting.
Drove 80% testing efficiency improvement across global testers and workflows.
Improved requirement and operational alignment across multiple major releases.
UAT Lead / Project Manager
Magnit Global/ NVP Technologies for Apple
01.2022 - 08.2024
Partnered with engineering, product, and business teams to clarify requirements, acceptance criteria, and expected outcomes.
Designed scalable, user-centered workflows and solution recommendations across global business processes.
Analyzed recurring operational issues and proposed strategies to reduce time, cost, and inefficiencies.
Evaluated business needs and provided recommendations for building, buying, or enhancing workflows.
Communicated project updates, risks, and decisions to stakeholders across multiple time zones.
UAT Oversight & Release Readiness:
Led UAT cycles end-to-end, including planning, scenario creation, execution monitoring, and defect management.
Coordinated SMEs, testers, and cross-functional partners for thorough functional and business validation.
Led triage discussions, escalated critical defects, and supported go/no-go readiness decisions.
Ensured clear coverage, reporting, and alignment across all UAT participants.
Key Achievements:
Prevented $1M+ in rework and redevelopment through early identification of requirement gaps.
Improved requirement and operational alignment across multiple feature launches.
Supported testing workflows that contributed to 80% global efficiency improvements and stronger coverage.
Enhanced tester enablement and consistency across UAT cycles.
Quality Assurance Analyst - Trust and Safety
Accenture
12.2018 - 01.2022
Reviewing content to ensure it adheres to established community guidelines and support our effort to address objectionable or disturbing content.
Performing data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
Providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
Cooperate with moderation teams and cross-functional teams to ensure the moderation quality is up to standard.
Developing a quality inspection standard and continuously optimize the process and system platform.
Executive Assistant at The University of Texas at Austin, Hogg Foundation for Mental HealthExecutive Assistant at The University of Texas at Austin, Hogg Foundation for Mental Health