Krystyn O'Donnell
Lindenwold
Summary
Attentive Medical Assistant/Patient Service Representative with15+ years of experience in a fast-paced environment. Highly skilled and accurate in recording data within electronic medical records. Established record of reliability and creating positive rapport with patients and staff.
Overview
20
20
years of professional experience
Work History
Patient Services Representative
NeurAbilities Healthcare
01.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Medical Assistant/Front Desk Manager
Advocare Kressville Pediatrics
06.2014 - 08.2022
- Maintained good working relationship with co-workers and management
- Entered, verified and updated patient information into systems
- Scanned and filed patient information into medical records
- Kept updated knowledge of medical terminology to best classify procedures, understand physician notes and answer patient questions
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Answered incoming calls from clients, forwarding to appropriate destinations
- Verified data and scanned into document imaging software
- Relayed information to patients regarding lab tests, procedures and appointments
- Served as reliable liaison between patients and healthcare providers
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
- Administered injections and medications, dressed wounds and collected lab specimens for tests
- Prepared treatment rooms for patient examinations
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory
Lead Medical Assistant
Toresdale Pediatrics
09.2008 - 03.2013
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Cleaned, prepared and maintained examination rooms and treatment areas
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Organized, reviewed and forwarded incoming test results to care teams
- Prepared and maintained supplies in exam rooms
- Supported front office billing, scheduling and patient check-ins
- Prepared specimens for outside lab testing
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Prepared and administered medications and vaccines to patients
Medical Assistant
Advocare Kressville Pediatrics
09.2004 - 08.2008
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Cleaned, prepared and maintained examination rooms and treatment areas
- Prepared specimens for outside lab testing
- Administered oral medications and immunizations as directed by supervising physicians
- Interviewed patients to obtain medical information and document vital signs
Education
Diploma - Medical Assisting Services
Harrison Career Institute
Deptford, NJ08.2004
High School Diploma - undefined
Sterling High School
Somerdale, NJ06.2001
Skills
- Clinical and administrative support
- Electronic Medical Records
- Documentation and recordkeeping
- HIPAA compliance
- Patient assessments and care
- Medical terminology
- Patient scheduling
- Medical front desk management
Timeline
Patient Services Representative
NeurAbilities Healthcare
01.2023 - Current
Medical Assistant/Front Desk Manager
Advocare Kressville Pediatrics
06.2014 - 08.2022
Lead Medical Assistant
Toresdale Pediatrics
09.2008 - 03.2013
Medical Assistant
Advocare Kressville Pediatrics
09.2004 - 08.2008
Diploma - Medical Assisting Services
Harrison Career Institute
High School Diploma - undefined
Sterling High School
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