Krystyna Cauls
Mansfield,United States
Summary
Experienced professional seeking a position to leverage skills acquired through recent studies and work experience. Dedicated, motivated, and eager to contribute expertise in a dynamic professional setting. Possessing a strong foundation in Business Administration, Committed to continuous learning and growth, ready to make a valuable impact within a forward-thinking organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Campaign Coordinator
Mesmerize
01.2022 - Current
- Generate reports regarding the status of each campaign
- Evaluated post-campaign performance metrics to identify areas for improvement in future initiatives.
- Monitored industry trends to stay current on best practices in advocacy work and integrate innovative approaches into campaigns when appropriate.
- Analyzed campaign data to inform decision-making, adjusting tactics as needed to achieve objectives more efficiently.
- Streamlined campaign processes for improved efficiency, implementing project management tools and coordinating team efforts.
- Developed campaigns, led design, and tracked results.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
Customer Service Representative
Bank of America
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained up-to-date knowledge of product and service changes.
Sales Coordinator
OUTFRONT Media
02.2017 - 12.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Chartist Manager
Clear Channel Outdoor
05.2015 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Coordinator
Clear Channel Outdoor
08.2011 - 05.2015
- Assisted Account Managers/Vice President and President of Sales
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Access Scheduling Specialist
University of Virginia Health System
02.2008 - 02.2011
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using A2K3.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Answered phone calls and answered questions from potential customers.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Associate's degree - Business Administration and Accounting
National College of Business and Technology
01.2008
Skills
- Expertise in Microsoft Office Suite
- Service Excellence
- Excel Proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved revenue spreadsheets which led to continuous partnerships with several markets.
- Achieved increased campaigns through effectively helping with keeping accurate records.
Certification
- Communicating Values
- Managing Multiple Projects
- Communication Tips
- Setting a Vision: How to Gain Clarity on Your Goals
Languages
English
Timeline
Campaign Coordinator
Mesmerize
01.2022 - Current
Customer Service Representative
Bank of America
01.2021 - 01.2022
Sales Coordinator
OUTFRONT Media
02.2017 - 12.2020
Chartist Manager
Clear Channel Outdoor
05.2015 - 06.2016
Sales Coordinator
Clear Channel Outdoor
08.2011 - 05.2015
Access Scheduling Specialist
University of Virginia Health System
02.2008 - 02.2011
Associate's degree - Business Administration and Accounting
National College of Business and Technology
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