Dynamic leader with proven expertise in workflow optimization and leadership, honed at The Home Depot Inc. Excelled in enhancing customer relations and service, achieving significant improvements in customer satisfaction. Skilled in POS systems operations and interactive communication, adept at driving growth and team efficiency.
Hi, I’m
Krystyna Hettinger
Clarksville,TN
Summary
Overview
4
years of professional experience
Work History
Surplus Sales
Sales Associate
05.2024 - Current
Job overview
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
The Home Depot Inc
Department Supervisor
05.2021 - 05.2024
Job overview
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
Education
AlisonVirtual
Certificate from Medical Receptionist Training
01.2025
University Overview
- Completed professional development in Medical Receptionist Training
Salon Professional Academy North Little Rock, AR
License from Cosmetology
07.2013
University Overview
Ohio Department of Education Norwalk, OH
GED from General Studies
2001
University Overview
Skills
- Growth planning
- Process and procedure development
- POS systems operations
- Workflow optimization
- Problem-solving
- Leadership
- Workplace safety
- Interactive communication skills
- Problem resolution
- Decisiveness
- Time management
- Customer service
- Customer relations
Accomplishments
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Sales Associate
Surplus Sales
05.2024 - Current
Department Supervisor
The Home Depot Inc
05.2021 - 05.2024
Alison
Certificate from Medical Receptionist Training
Salon Professional Academy
License from Cosmetology
Ohio Department of Education
GED from General Studies
Similar Profiles
CANDICE BENTONCANDICE BENTON
Showroom Manager at Home SurplusShowroom Manager at Home Surplus
Caleb RodriguezCaleb Rodriguez
Social Media Manager at Arte Bella SurplusSocial Media Manager at Arte Bella Surplus
Joe ErkenbrackJoe Erkenbrack
K-Bid Lister at Savage SurplusK-Bid Lister at Savage Surplus
Alexandra ArmeyAlexandra Armey
Deputy Sheriff, Road Patrol at Robertson County Sheriffs OfficeDeputy Sheriff, Road Patrol at Robertson County Sheriffs Office
Kwanza JonesKwanza Jones
Area Sales Manager at Capital One Automotive FinanceArea Sales Manager at Capital One Automotive Finance