Krystyna Russell
Wilmington,DE
Summary
I am an experienced leader with a heavy focus in customer service, quality and control. I am looking to capitalize on my management and leadership abilities to bring a well-balanced work culture to a company.
Experienced with sorting and categorizing packages for streamlined operations. Utilizes effective communication and time management to maintain high productivity levels within fast-paced environment. Track record of ensuring accurate and efficient package handling through teamwork and organizational skills.
Knowledgeable Desired Position with solid background in sortation processes and operational efficiency. Proven track record of supporting warehouse operations by organizing and categorizing packages to streamline delivery. Demonstrated ability in teamwork and maintaining high productivity through effective communication and time management.
Professional with strong background in logistics and warehouse operations, equipped to handle fast-paced environments. Known for reliability, adaptability, and collaborative approach to team tasks. Skilled in inventory management, sorting, and quality control, ensuring efficiency and accuracy. Focused on achieving results and consistently meeting organizational goals.
Overview
4
4
years of professional experience
Work History
Sortation Associate
Amazon Warehouse
06.2024 - 11.2024
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling.
Accounts Receivable Clerk
Tryon Distributing, LLC ( Robert half)
01.2024 - 06.2024
- Conducted thorough communication logging during payment processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Data Entry/Accounts Receivable
Robert Half
03.2023 - 07.2023
- In put all cash and invoice deposits into the Tyler Munis system
- Download bank deposits from the previous day and cross-check all entries
- Assist with End of the year audits and reconciling accounts
- Do daily journal entries for each department
Billing Specialist
Spectrum
11.2022 - 03.2023
- Assist customers with account concerns
- Assist with upgrading or downgrading services
- Assist with minor tech issues
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Shipping and Receiving Administrative Clerk
Door Controls USA
07.2022 - 11.2022
- To log all incoming inventory
- To enter all invoices into the system
- Help with shipping to pick and pack
- Help load pallets to be shipped
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Problem Resolution Specialist
Walmart
08.2021 - 04.2022
- Trained in problem-solving, receiving, putting away, and auditing carts for efficient operations in a dynamic environment
- Utilized technical skills in inventory management software to streamline the counting process and ensure efficient handling of materials
- Streamlined the process of inputting and organizing items into the Excel spreadsheet
- Processed and printed FedEx shipping labels accurately and efficiently for outbound shipments, ensuring timely delivery
- Collaborated with internal departments to gather necessary information for successful issue resolution.
- Monitored trends in customer complaints to identify areas for improvement and proactively address potential problems.
- Adapted quickly to changing policies, guidelines, or technologies affecting problem-resolution activities within the organization.
- Provided feedback to management on customer concerns and suggestions for improving overall problem resolution efforts.
- Streamlined problem resolution processes for faster response times and increased efficiency.
- Reduced call escalation rates by effectively addressing concerns at the first point of contact.
Data Entry Clerk
Randstad
03.2021 - 07.2021
- Organize documentation of clients and/or type documents into system
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate's degree - Fundamentals of Business
University of Phoenix
Phoenix, AZ03.2025
High school diploma - Accounts Receivable
Woodstock job corp
Woodstock, MD01.2002
Skills
- Google Docs
- Clerical experience
- SharePoint
- Research
- Regulatory reporting
- Microsoft Outlook
- Salesforce
- General ledger reconciliation
- Quality assurance
- Customer service
- Typing
- VPN
- Packaging
- Phone etiquette
- Analysis skills
- Microsoft Word
- Load & unload
- Accounts receivable
- Conflict management
- Retail sales
- Stocking
- Data entry
- Keyword research
- Workday
- QuickBooks
- Cash register
- Skills
- E-Commerce
- Microsoft Office
- Courier
- Accounts Payable
- Guest services
- SQL
- Auditing
- MySQL
- Van driver
- Computer skills
- General Ledger Accounting
- Heavy lifting
- Windows
- Technical support
- Documentation review
- Driving
- HIPAA
- Accounting
- Document management
- Account reconciliation
- CRM software
- Live chat
- General ledger accounting
- Software troubleshooting
- Telephony
- Communication skills
- Continuous improvement
- Quality control
- Accounting software
- Project management
- Financial Analysis
- ERP systems
- Data management
- Assembly
- Microsoft Excel
- Cash handling
- Customer support
- Warehouse experience
- Transportation planning
- Financial services
- Organizational skills
- Time management
- Package handling
- Sorting accuracy
- Warehouse safety
- Stock management
- Pallet jack operation
- Order picking
- Shipping procedures
- Load planning
- Barcode scanning
- Team collaboration
- Workplace safety
- Problem-solving skills
- Shipment preparation
- Deadline oriented
- Loading and unloading
- Mail distribution
- Staff development
- Production goal setting
- Regulatory compliance
- Fee collection
- Handling and sorting mail
- Mailing restriction expertise
- Hand-eye coordination
- Truck loading
- Distribution services
- Mail sorting
- Machinery troubleshooting
- Mail delivery
- Post office operations
- Mail handling
- Labeling packages
- Strong organization skills
- Shipping and receiving proficiency
- Load documentation management
Timeline
Sortation Associate
Amazon Warehouse
06.2024 - 11.2024
Accounts Receivable Clerk
Tryon Distributing, LLC ( Robert half)
01.2024 - 06.2024
Data Entry/Accounts Receivable
Robert Half
03.2023 - 07.2023
Billing Specialist
Spectrum
11.2022 - 03.2023
Shipping and Receiving Administrative Clerk
Door Controls USA
07.2022 - 11.2022
Problem Resolution Specialist
Walmart
08.2021 - 04.2022
Data Entry Clerk
Randstad
03.2021 - 07.2021
Associate's degree - Fundamentals of Business
University of Phoenix
High school diploma - Accounts Receivable
Woodstock job corp
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