Krystyna Serrano
Medford
Summary
Motivated and detail-oriented professional with a proven track record of overseeing daily operations, ensuring the safety of both the team and guests, and upholding operational standards. Experienced in leading, coaching, and training team members, as well as effectively handling escalated guest situations and ensuring compliance with company policies. Skilled at managing schedules, inventory, cash handling, and monitoring performance. Seeking to leverage strong leadership, communication, and problem-solving skills in a dynamic environment to support operational excellence and contribute to the overall success of the team.
Overview
8
8
years of professional experience
Work History
Event Operations Captain
Universal Destinations and Experiences
10.2022 - 12.2024
- Streamlined communication channels between departments, fostering collaboration and promoting a cohesive work environment.
- Assisted with marquee events like Mardi Gras, Grad Bash, and GradVenture
- Acted as a guest ambassador, providing event information and park knowledge
- Demonstrated proficiency in operations, supporting team members and sharing best practices
- Cross-trained in admissions, security, and inventory
- Supported a variety of events for audiences ranging from 250 to 10,000
- Managed service levels and attendance using Kronos for scheduling efficiency
- Managed team members by delegating tasks and supervising daily operations
Sales and Operation Manager
Oakley
11.2021 - 04.2023
- Consistently ranked in top sales performance, contributing to overall success
- Delivered daily results by aligning with sales objectives, company goals, and KPIs
- Fostered an engaging and positive atmosphere to enhance customer experience
- Exceeded brand standards and customer expectations, driving excellent survey results
- Coordinated staffing to align with forecast trends and operational needs
- Identified team development opportunities and provided coaching to boost performance
- Ensured operational efficiency through inventory management and adherence to safety standards
- Led training initiatives to enhance team performance and ensure policy compliance
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Event Sales Associate
Cotton Bleu
02.2020 - Current
- Company Overview: Nationwide traveling clothing boutique
- Managed operations for a nationwide traveling clothing boutique, overseeing logistics and sales performance
- Fostered and maintained strong client relationships, ensuring high customer satisfaction and repeat business
- Coordinated and facilitated new hire and vendor training to ensure product knowledge and operational efficiency
- Collaborated with vendors to ensure product availability, timely deliveries, and seamless event execution
- Delivered personalized styling advice to clients, enhancing the boutique's reputation and customer loyalty
- Managed inventory during events, ensuring accurate stock levels and timely replenishment
- Provided leadership and support to event teams, ensuring smooth operations and a positive customer experience
FOH Manager & Trainer
Multi Venue
10.2016 - 02.2020
- Directed and coordinated front-of-house (FOH) staff, ensuring efficient daily operations
- Trained new hires on company best practices, ensuring high performance and consistency
- Participated in leadership development programs, enhancing team management and operational skills
- Provided ongoing coaching and feedback to staff to drive continuous improvement
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Associates Degree -
The Art Institute of Fort
01.2012
High School Diploma -
Cypress Bay High School
01.2008
Skills
- Leadership & Team Management
- Event Coordination & Planning
- Scheduling and Budgeting
- Microsoft Office Applications
- Conflict Resolution & Problem Solving
- Guest Experience & Satisfaction
- Staff training
- Organizational development
- Goal setting
Timeline
Event Operations Captain
Universal Destinations and Experiences
10.2022 - 12.2024
Sales and Operation Manager
Oakley
11.2021 - 04.2023
Event Sales Associate
Cotton Bleu
02.2020 - Current
FOH Manager & Trainer
Multi Venue
10.2016 - 02.2020
High School Diploma -
Cypress Bay High School
Associates Degree -
The Art Institute of Fort
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