Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Krywanczyk Hope

Hornell,NY

Summary

Dynamic and results-driven professional with extensive experience in customer service at Kwikfill. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining a clean environment, consistently exceeding productivity goals while fostering teamwork and collaboration. Committed to delivering exceptional service and building lasting customer relationships.

Overview

2026
2026
years of professional experience

Work History

Team Member

McDonald's

Cashier

Kwikfill
02.2025 - 08.2025
  • Process customer transactions accurately and efficiently using point-of-sale systems.
  • Maintain cleanliness and organization of checkout area to ensure positive shopping experience.
  • Assist customers with inquiries, providing information about products and services offered.
  • Handle cash, credit, and debit transactions while ensuring compliance with company policies.
  • Collaborate with team members to manage inventory levels during peak hours effectively.
  • Learn store layout to guide customers in locating desired products quickly.
  • Participate in training sessions to develop product knowledge and improve customer service skills.
  • Resolve customer complaints promptly, enhancing overall satisfaction and loyalty to the store.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Associate in Social Work -

Suny Canton
Canton, NY

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Computer skills
  • Heavy lifting
  • Creativity and innovation
  • Organizing work stations
  • Goal setting and achievement

Timeline

Cashier

Kwikfill
02.2025 - 08.2025

Team Member

McDonald's

Associate in Social Work -

Suny Canton
Krywanczyk Hope