Kris Bekier
NEW BRITAIN,CT
Summary
Proven track record in enhancing customer satisfaction and sales revenue, demonstrated during my tenure at Connecticut Distributors. Skilled in customer relationship building and leveraging product knowledge for upselling, I excel in fast-paced environments, achieving significant improvements in client service and store performance.
Overview
9
9
years of professional experience
Work History
Sales Representative
Connecticut Distributors
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
Store Manager
Liquor Depot Simsbury
01.2019 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Liquor Depot
07.2015 - 12.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associate of Arts - Business Administration
Tunxis Community College
Farmington, CT06.2015
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
Languages
Polish
Native or Bilingual
Timeline
Sales Representative
Connecticut Distributors
04.2023 - Current
Store Manager
Liquor Depot Simsbury
01.2019 - 03.2023
Assistant Store Manager
Liquor Depot
07.2015 - 12.2018
Associate of Arts - Business Administration
Tunxis Community College
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