Dedicated and vigilant security guard with expertise in maintaining a secure environment and enforcing safety protocols. Skilled in conducting access control procedures, monitoring CCTV systems, and responding to potential threats. Over nine years of work experience as a Package Handler at a global leader in logistics and delivery solutions. Seeking challenging and responsible assignments to utilize talents and skill set for organizational benefit in a forward-looking company that values its people and operates around a positive culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Delaware North
05.2025 - Current
Monitored and enforced safety protocols to maintain secure environments for staff and visitors.
Conducted regular patrols to identify and mitigate potential security risks proactively.
Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
Developed incident reports detailing findings, actions taken, and recommendations for future prevention strategies.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Guard/Officer/Professional
Allied Universal Security Services
10.2024 - 06.2025
Serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities:
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities;
Respond to incidents and critical situations in a calm, problem solving manner;
Conduct regular and random patrols around the business and perimeter;
Working environments and conditions may vary by client site.
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols, identifying and addressing potential hazards or security breaches.
Prepared detailed incident reports, documenting findings for management review and future reference.
Responded promptly to alarms and disturbances, ensuring swift resolution of issues.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
Improved overall security presence by consistently enforcing company policies and procedures.
Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
Conducted detailed incident reports for management review, resulting in increased awareness of security concerns.
Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
Enhanced security measures by conducting thorough patrols and identifying potential risks.
Increased overall site security through consistent adherence to established protocols and procedures.
Contacted law enforcement in case of unauthorized persons, documents, and materials.
Developed positive relationships with local first responders, fostering trust and collaboration during emergencies or joint exercises.
Completed full building and grounds patrols to spot and investigate concerns.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Wrote detailed reports of all security breaches and investigations.
Investigated suspicious activities and persons to maintain security of premises.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Stocker/Customer Service (Cross Trained)
Pete's Fresh Market
08.2024 - 10.2024
Accountable for the store's overall cleanliness and condition.
Responsibilities include:
Maintain and clean the entire store, completing hourly walks and inspections;
Main focus is to ensure all customers shop in a clean and safe environment;
Ensure a clean, presentable, safe, and hazard free environment for all customers and employees;
Assist with actual store operation activities such as stocking shelves, assisting with customers, and cleaning, depending upon business needs;
Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store/business needs and as required to ensure adequate store staffing;
Responsible for providing all guests with exceptional customer service;
Ensure all service standards are frequently met and often exceed company expectations;
Possess the knowledge and training of how to effectively use a scan gun and stock grocery department shelves;
Rotate and monitor for the expiration dates on product and signs, stocking and facing products in their department, build product displays, and handle product damages and credits according to company policy;
Complete all stocking and clean-up duties in an efficient and timely manner;
Assist with the actual store operation activities such as cleaning or hanging signs, depending upon business needs;
Assist in back-stock, and ensure the timely return of all items;
Other duties as assigned.
Organized inventory shelves to enhance product visibility and accessibility.
Collaborated with team members to ensure timely replenishment of stock.
Implemented efficient stocking procedures to reduce product loss and improve workflow.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Greeted customers and directed to requested products.
Performed inventory control, such as counting, and stocking merchandise.
Maintained effective team member communication.
Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Stocked shelves to match planogram images and instructions.
Interacted with guests in friendly and knowledgeable way.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Package Handler
United Parcel Service (UPS)
09.2014 - 06.2024
Supports the Chicago Area Consolidation Hub (CACH) which is a package sorting facility for UPS.
Responsible for providing support services to the outbound team related to logistics. The facility sorts approximately 1.6 million packages per day. During November and December, volume can exceed 3 million packages per day. After sorting is complete, packages proceed to the loading trailers, which are located in the outbound area. Packages coming out of the facility are sorted into secondaries, which divide packages to be sent to the front or back of the outbounds and then to the two docks on either side. From there, packages are read, scanned, and diverted down into trailers to be sent out. Some trailers sent out are then sent to the BNSF rail yard to be loaded onto a train. I have also stepped into managerial positions when needed throughout my employment and as a Warehouse Associate PIT0 driver.
Responsibilities include:
Utilizes “hand-to-surface” techniques when handling parcels;
Scans, reads, and assigns the carton for proper grouping;
Loads packages into the delivery area and moves them onto conveyor belts, trucks, or pallets;
Handles packages as they move through the facility to a receiving dock;
Assists in loading and unloading trucks at customer's premises;
Adheres to corporate policies to the letter (safety, security, uniform, package handling);
Sets up and maintains a neat working environment;
Detects package information errors, flaws, and any inconsistencies;
Works with other warehouse employees to ensure job efficiency;
Other related duties as required.
Operated package sorting machinery to ensure timely processing of shipments.
Adhered to safety protocols, maintaining a secure and efficient work environment.
Collaborated with team members to optimize workflow and reduce processing time.
Conducted quality checks on packages, ensuring compliance with delivery standards.
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Proved successful working within tight deadlines and a fast-paced environment.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Contributed to increased productivity by working effectively in high-pressure situations.
Followed verbal and written instructions to properly move and ship products.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Operated equipment while observing standard safety procedures.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Verified documentation and condition of freight to assure quality standards were achieved.
Managed warehouse operations and verified proper shipment procedures.
Drove forklifts, pallet jacks and other equipment to move materials.
Streamlined material delivery processes which increased efficiency and reduced downtime.
Operated moving truck safely to deliver items to destination without nicks or scratches.
Education
Associate of Arts - Illinois Criminal Justice
Moraine Valley Community College
Palos Hills, IL
12-2026
Skills
Strong Internet skills using external websites
Ability to manage multiple tasks through to completion in a fast-paced environment
Filing, record keeping and organizational skills
Research and analytical skills
Eye for detail and accuracy
Project management skills and ability to meet critical deadlines
Effective problem-solving abilities and sound, logical decision-making skills
Strong interpersonal skills and business acumen
Ability to deal effectively with all levels of staff and external individuals
Communicate with sensitivity and a strong customer service approach
Strong verbal communication skills, and strong, active listening skills
Detail oriented and deadline driven
Work calmly and effectively under pressure
Able to maintain strict confidentiality of highly privileged information required
SOFTWARE: Microsoft Office 365; Microsoft Office Outlook; Microsoft Office Excel; Microsoft Office Word; Microsoft Office PowerPoint
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Superior customer service
Physical fitness
Surveillance
Emergency response
Patrol operations
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
Visitor tracking
Threat assessment
Threat management
Stationary surveillance
Emergency management
Weapons training
Emergency evacuation procedures
Alarm monitoring
First aid and CPR certified
Screening wands
Identification verification
Checkpoint management
Surveillance expertise
Interior and exterior patrol
Shift work experience
Premises patrol
Work ethic
Workplace safety
Patrolling
Verbal and written communication
Reliability
Punctuality
Security protocols
Reporting skills
Emergency awareness
Patrol techniques
De-escalation techniques
English fluency
Perimeter security
Accomplishments
Reduced shoplifting rates through improved surveillance procedures.
Successfully completed two-week security training program.
Certification
CPR Certificate; 20 Hour Security Training Certificate; PERC Card; FOID Card